Technical Support Specialist - Hybrid

Placements24; Polokwane; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary and incentives

Hybrid work arrangement

Medical aid and retirement benefits

Continual learning and certifications

Collaborative team in Polokwane

Job summary

Placements24 is seeking a knowledgeable Technical Support Specialist for a hybrid role based in Polokwane. You will provide essential technical assistance to users, resolving hardware, software, and network-related issues in a mix of remote and on-site settings.

The role requires strong problem-solving abilities, excellent communication, and a commitment to delivering outstanding user support while maintaining IT documentation and best practices.

Qualifications

• Proven experience in a technical support role with hands-on hardware and software troubleshooting.
• Strong understanding of Windows OS, MS Office Suite, and common business applications.
• Familiarity with basic network concepts (TCP/IP, Wi-Fi) and troubleshooting tools.
• Excellent communication and interpersonal skills able to explain technical information clearly.
• Ability to manage tasks effectively in remote and on-site hybrid work settings.

Responsibilities

• Diagnose and resolve hardware and software issues for end-users via remote access and on-site support.
• Install, configure, and update operating systems, applications, and hardware components.
• Provide clear, concise instructions and guidance to users on technical procedures.
• Maintain and update IT documentation, including user guides and troubleshooting procedures.
• Assist with network troubleshooting and collaborate with IT infrastructure teams.

Skills

Windows OS

MS Office

Troubleshooting

Communication

Job description

About the Role

Our client is searching for a knowledgeable and customer-focused Technical Support Specialist for their hybrid operations based in Polokwane . You will provide essential technical assistance to users, resolving hardware, software, and network-related issues. This role involves a mix of remote support and on-site assistance, offering a dynamic work experience. You will be key in ensuring the seamless functioning of IT systems for employees, contributing to overall operational efficiency. This position is ideal for an individual with strong technical skills, excellent problem-solving abilities, and a commitment to delivering outstanding support in a balanced work environment.

Key Responsibilities

• Diagnose and resolve technical hardware and software issues for end-users through remote access and on-site support.
• Install, configure, and update operating systems, applications, and hardware components.
• Provide clear, concise instructions and guidance to users on technical procedures and best practices.
• Maintain and update IT documentation, including user guides and troubleshooting procedures.
• Assist with network troubleshooting and support as needed, collaborating with IT infrastructure teams.

Requirements

• Proven experience in a technical support role, with hands-on experience in troubleshooting hardware and software.
• Strong understanding of Windows operating systems, MS Office Suite, and common business applications.
• Familiarity with basic network concepts (e.g., TCP/IP, Wi-Fi) and troubleshooting tools.
• Excellent communication and interpersonal skills, with the ability to explain technical information clearly.
• Ability to manage tasks effectively in both remote and on-site settings within a hybrid model .

Benefits

• Competitive annual salary and performance incentives.
• Hybrid work arrangement providing flexibility and work-life balance.
• Comprehensive medical aid and retirement benefits.
• Opportunities for continuous learning and obtaining technical certifications.
• A collaborative and supportive team environment in Polokwane .