IT Support Specialist - Telecom Networks

Placements24; Polokwane; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Performance-based increases

Health insurance

Retirement plan

Annual leave

Sick leave

IT certifications

Team environment

Hybrid work model

Job summary

Placements24 in Polokwane is seeking a dedicated IT Support Specialist to maintain telecommunications network infrastructure and support internal IT systems. You will diagnose and resolve hardware, software, and network issues, assist end-users, and contribute to system maintenance in a hybrid work setting.

The ideal candidate has strong analytical skills, is proactive, and demonstrates excellent customer service and communication abilities to thrive in a dynamic environment.

Qualifications

• Proven experience in IT support, with emphasis on network environments.
• Strong understanding of OS, networking protocols (TCP/IP, DNS, DHCP) and common software.
• Experience troubleshooting network connectivity and hardware issues.
• Familiarity with telecommunications systems is a plus.
• Excellent customer service and clear communication skills.
• Ability to work effectively in a hybrid setup in Polokwane.

Responsibilities

• Provide first- and second-level technical support to end-users regarding IT and telecom network issues.
• Diagnose and resolve hardware, software, and network problems in a timely manner.
• Install, configure, and maintain computer systems, software, and network devices.
• Monitor network performance and security, implementing necessary adjustments.
• Document IT support procedures and maintain an up-to-date knowledge base.
• Assist with the implementation of new IT and telecommunications systems and upgrades.

Skills

IT support

Networking

TCP/IP

DNS/DHCP

Troubleshooting

Customer service

Hybrid work

Job description

About the Role

Our client is looking for a dedicated and technically adept IT Support Specialist to focus on their telecommunications network infrastructure in Polokwane . This role is vital for ensuring the smooth operation of internal IT systems and providing technical assistance related to network performance. You will be responsible for diagnosing and resolving hardware, software, and network issues, supporting end-users, and contributing to system maintenance and upgrades. The ideal candidate is proactive, possesses strong analytical skills, and thrives in a hybrid work environment that balances remote flexibility with on-site support needs.

Key Responsibilities

• Provide first- and second-level technical support to end-users regarding IT and telecom network issues.


• Diagnose and resolve hardware, software, and network problems in a timely manner.


• Install, configure, and maintain computer systems, software, and network devices.


• Monitor network performance and security, implementing necessary adjustments.


• Document IT support procedures and maintain an up-to-date knowledge base.


• Assist with the implementation of new IT and telecommunications systems and upgrades.

Requirements

• Proven experience in IT support, with a strong emphasis on network environments.


• Solid understanding of operating systems, networking protocols (TCP/IP, DNS, DHCP), and common software applications.


• Experience with troubleshooting network connectivity and hardware issues.


• Familiarity with telecommunications systems is a plus.


• Excellent customer service and communication skills, with the ability to explain technical issues clearly.


• Ability to work effectively in a hybrid setup, balancing remote and on-site responsibilities in Polokwane .

Benefits

• Competitive salary and potential for performance-based increases.


• Comprehensive health insurance and retirement savings plan.


• Generous annual leave and sick leave policies.


• Opportunities for further IT and networking certifications.


• A supportive team environment that values collaboration and professional growth.


• Hybrid work model for a better work-life balance.