Technical Support Representative

Placements24; Centurion; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Salary with bonuses

Full-time remote work

Medical and life insurance

Generous annual leave

Paid sick days

Ongoing training and certifications

Job summary

Placements24 is seeking a motivated Technical Support Representative to join our client's remote IT team in Centurion. You will provide first-line support to users, diagnose issues, and guide them through solutions for software, hardware, and connectivity problems.

Work is fully remote with opportunities to grow through training and certifications, and a comprehensive benefits package including medical insurance and paid leave. Strong communication and problem-solving skills are essential.

Qualifications

• Experience in a technical support role, IT preferred.
• Strong OS knowledge: Windows, macOS.
• Able to explain technical concepts to non-technical users.
• Experience with helpdesk software and remote support tools.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and chat.
• Diagnose and troubleshoot issues related to software, hardware, and network connectivity.
• Guide users through step-by-step solutions and provide clear instructions.
• Escalate unresolved issues to senior support staff or engineering teams.
• Document technical problems and resolutions in the helpdesk system.
• Contribute to the knowledge base by creating and updating support articles and FAQs.

Skills

First-line support

Windows

macOS

Networking basics

Remote support tools

Helpdesk software

Job description

About the Role

Our client is seeking a highly motivated Technical Support Representative to join their innovative team in Centurion . In this role, you will provide essential technical assistance to users experiencing issues with our software and hardware products. You will diagnose problems, offer clear solutions, and ensure a high level of customer satisfaction. This position offers a remote work environment, allowing you to contribute from anywhere while being part of a collaborative and forward-thinking company that values technical expertise and excellent customer care.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and chat.
• Diagnose and troubleshoot technical issues related to software, hardware, and network connectivity.
• Guide users through step-by-step solutions and provide clear, concise instructions.
• Escalate unresolved technical issues to senior support staff or relevant engineering teams.
• Document technical problems and resolutions in the helpdesk system.
• Contribute to the knowledge base by creating and updating support articles and FAQs.

Requirements

• Demonstrable experience in a technical support role, preferably in IT.
• Strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts.
• Excellent troubleshooting and problem-solving skills.
• Effective communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Experience with helpdesk software and remote support tools.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Attractive salary package with performance bonuses.
• Full-time remote work opportunity.
• Comprehensive medical and life insurance.
• Generous annual leave and paid sick days.
• Access to ongoing training and certifications in technical fields.