Technical Support Representative

Placements24; Klerksdorp; Hybrid; ZAR 201,000 - 301,000; Full time

Benefits offered by this job

Competitive salary with incentives

Flexible hybrid work arrangement

Technical training and certifications

Health and wellness benefits

Job summary

Placements24 is seeking a detail-oriented Technical Support Representative to join our hybrid team in Klerksdorp. You will diagnose problems, guide users through solutions, and ensure high customer satisfaction while working in a flexible in-office/remote setup.

Ideal candidates have strong technical aptitude, experience in IT support, and excellent communication skills to handle hardware and software issues for diverse customers in the North West province.

Qualifications

• Previous experience in a technical support role or similar customer-facing IT position.
• Strong knowledge of computer hardware, software, networks, and troubleshooting techniques.
• Familiarity with CRM and remote support tools.
• Excellent communication skills, both verbal and written.
• Ability to work effectively in a hybrid team environment.

Responsibilities

• Provide technical assistance and support related to computer systems, software, and hardware.
• Respond to queries, run diagnostic programs, and isolate problems.
• Walk customers through problem-solving processes.
• Install, modify, and repair computer hardware and software.
• Maintain records of customer interactions and document recurring technical issues.

Skills

Computer hardware

Software troubleshooting

Networks

CRM

Tools

Remote support tools

CRM

Job description

About the Role

Our client is looking for a detail-oriented Technical Support Representative to join their hybrid team serving customers in Klerksdorp . This role involves providing effective technical assistance to users encountering issues with software or hardware. You will diagnose problems, guide users through solutions, and ensure a high level of customer satisfaction. Working within a hybrid structure allows for a balance of in-office collaboration and remote flexibility. This is a great opportunity for someone with a strong technical aptitude and a passion for helping others resolve complex technical challenges in the North West province.

Key Responsibilities

• Provide technical assistance and support related to computer systems, software, and hardware.
• Respond to queries, run diagnostic programs, and isolate problems.
• Walk customers through problem-solving processes.
• Install, modify, and repair computer hardware and software.
• Maintain records of customer interactions and document recurring technical issues.

Requirements

• Previous experience in a technical support role or similar customer-facing IT position.
• Strong knowledge of computer hardware, software, networks, and troubleshooting techniques.
• Familiarity with CRM and remote support tools.
• Excellent communication skills, both verbal and written.
• Ability to work effectively in a hybrid team environment.

Benefits

• Competitive monthly salary with performance-based incentives.
• Flexible hybrid work arrangement.
• Opportunities for specialized technical training and certifications.
• Collaborative team environment in Klerksdorp .
• Access to health and wellness benefits.