Helpdesk Technician

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Overtime pay

Medical aid

Provident fund

Hybrid work arrangements

Training and certifications

Dynamic IT team in Nelspruit

Job summary

Placements24 is seeking a proactive Helpdesk Technician to join a hybrid IT support team in Nelspruit. You will provide essential technical assistance to employees, ensuring smooth operation of IT systems and quick resolution of issues. The hybrid model blends in-office hands-on support with remote work, fostering a balanced environment.

Responsibilities include first-line support, ticketing, and software deployment, with opportunities for training and growth in a dynamic IT team in Nelspruit.

Qualifications

• Proven experience in an IT helpdesk or technical support role.
• Solid understanding of computer hardware, operating systems Windows/macOS, and common software applications.
• Experience with network troubleshooting and basic IT infrastructure concepts.
• Familiarity with helpdesk ticketing systems.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal abilities.

Responsibilities

• Provide first-line technical support to end-users for hardware, software, and network problems.
• Respond to support tickets, emails, and phone calls promptly and professionally.
• Install, configure, and troubleshoot desktops, printers, and peripherals.
• Assist with user account management and software deployment.
• Document troubleshooting steps and resolutions in the IT knowledge base.
• Escalate unresolved issues to senior IT staff when necessary.

Skills

IT helpdesk experience

Customer service

Network troubleshooting

Communication skills

Attention to detail

Job description

About the Role

Our client is seeking a proactive and skilled Helpdesk Technician to join their hybrid IT support team in Nelspruit . You will be instrumental in providing essential technical assistance to employees, ensuring smooth operation of IT systems and quick resolution of issues. This role requires a blend of technical expertise and excellent customer service skills to support users across the organization. The hybrid nature of this position allows for flexibility, combining essential in-office presence for hands-on support with the convenience of remote work, fostering a balanced and productive work environment.

Key Responsibilities

• Provide first-line technical support to end-users for hardware, software, and network problems.
• Respond to support tickets, emails, and phone calls in a timely and professional manner.
• Install, configure, and troubleshoot desktop computers, printers, and peripherals.
• Assist with user account management and software deployment.
• Document troubleshooting steps and resolutions in the IT knowledge base.
• Escalate unresolved issues to senior IT staff when necessary.

Requirements

• Proven experience in an IT helpdesk or technical support role.
• Solid understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Experience with network troubleshooting and basic IT infrastructure concepts.
• Familiarity with helpdesk ticketing systems.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal abilities.

Benefits

• Competitive salary and potential for overtime pay.
• Medical aid and provident fund contributions.
• Hybrid work arrangement offering flexibility.
• Access to training and certifications for professional growth.
• A dynamic and supportive IT team environment in Nelspruit .