Technical Support Representative

Placements24; Polokwane; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Performance-based rewards

Hybrid work arrangement

Training and development

Health insurance

Growth-oriented environment

Job summary

Placements24 is seeking a skilled Technical Support Representative to join their technology support team in Polokwane. You will provide critical technical assistance to users, diagnose software and hardware issues, and guide users with clear, step-by-step solutions.

The role emphasizes problem-solving, strong communication, and a hybrid work model in Limpopo, offering professional development and health benefits.

Qualifications

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of computer hardware, operating systems, and common software applications.
• Excellent problem-solving and analytical skills.
• Proficiency in troubleshooting network connectivity issues.

Responsibilities

• Provide technical support via phone, email, and remote access tools to resolve user issues.
• Diagnose and troubleshoot hardware, software, and network problems.
• Guide users through step-by-step solutions and document technical procedures.
• Escalate unresolved issues to senior support staff or specialized teams.
• Contribute to the IT knowledge base by documenting common issues and resolutions.

Skills

Technical support

Hardware troubleshooting

Software troubleshooting

Networking basics

Remote support

Customer service

Education

Experience in technical support

Tools

Remote access tools

Job description

About the Role

Our client is seeking a skilled Technical Support Representative to join their technology support team in Polokwane . You will be responsible for providing critical technical assistance to users, diagnosing and resolving a range of software and hardware issues. This role demands a logical approach to problem-solving and excellent communication skills to guide users effectively. Join a company that is committed to technological advancement and offers a dynamic work environment in Limpopo, with the flexibility of a hybrid working model.

Key Responsibilities

• Provide technical support via phone, email, and remote access tools to resolve user issues.
• Diagnose and troubleshoot hardware, software, and network problems.
• Guide users through step-by-step solutions and clearly document technical procedures.
• Escalate unresolved technical issues to senior support staff or specialized teams.
• Contribute to the IT knowledge base by documenting common issues and resolutions.

Requirements

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of computer hardware, operating systems, and common software applications.
• Excellent problem-solving and analytical skills.
• Proficiency in troubleshooting network connectivity issues.
• Strong interpersonal and customer service skills.

Benefits

• Competitive salary and performance-based rewards.
• Hybrid work arrangement offering flexibility.
• Access to ongoing technical training and professional development.
• Comprehensive health insurance plans.
• A collaborative and growth-oriented work environment in Polokwane .