IT Support Technician

Placements24; Randburg; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work

Health insurance

Retirement plan

Training opportunities

Collaborative environment

Job summary

Placements24 in Randburg is seeking a diligent IT Support Technician to join the team. The hybrid role balances on-site and remote tasks, focusing on keeping IT infrastructure healthy and users productive.

You will provide first/second-line support, troubleshoot hardware/software issues, manage Active Directory, and document resolutions to build a knowledge base. Training opportunities and a collaborative environment await.

Qualifications

• Experience as IT Support Technician or similar help desk role.
• Strong knowledge of Windows and macOS, Office and common business software.
• Familiarity with routers, switches and firewalls.
• Certs such as CompTIA A+, Network+ or Microsoft certs are desirable.

Responsibilities

• Provide first and second-level IT support to employees via phone, email or in person.
• Install, configure, and maintain computer hardware and operating systems.
• Troubleshoot network connectivity including Wi-Fi, VPN and wired links.
• Perform routine system maintenance, updates, patches and security scans.
• Manage user accounts, permissions and access in Active Directory.
• Document activities and create knowledge base articles for common issues.

Skills

IT Support Experience

Windows & macOS proficiency

Networking knowledge

Customer service skills

Tools

CompTIA A+

Network+

Job description

About the Role

Our client is seeking a diligent and technically proficient IT Support Technician to join their dynamic team in Randburg . This role is crucial for maintaining the operational health of the company's IT infrastructure, providing timely support to end-users, and ensuring the smooth functioning of all computer systems and networks. The hybrid nature of this role allows for a balance between essential on-site support and the flexibility to manage certain tasks remotely. The ideal candidate will have a strong foundation in IT support, excellent troubleshooting skills, and a commitment to delivering outstanding service to all staff.

Key Responsibilities

• Provide first and second-level IT support to employees, addressing hardware, software, and network issues via phone, email, or in person.
• Install, configure, and maintain computer hardware, operating systems, and standard business applications.
• Troubleshoot network connectivity problems, including Wi-Fi, VPN, and wired connections.
• Perform routine system maintenance, including software updates, patching, and security scans.
• Manage user accounts, permissions, and access rights within the Active Directory environment.
• Document IT support activities, resolutions, and create knowledge base articles for common issues.

Requirements

• Proven experience as an IT Support Technician or in a similar help desk role.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business software.
• Familiarity with network infrastructure, including routers, switches, and firewalls.
• Excellent problem-solving abilities and customer service skills.
• Relevant IT certifications such as CompTIA A+, Network+, or Microsoft certifications are highly desirable.

Benefits

• Competitive annual salary and potential for performance-based rewards.
• Hybrid work arrangement offering a blend of on-site and remote work flexibility.
• Comprehensive health insurance and retirement savings plan.
• Access to ongoing IT training and professional development courses.
• A supportive and collaborative work environment within a growing organization.