Technical Support Specialist

Placements24; Centurion; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Career growth

Office-based environment

Job summary

Placements24 is seeking a skilled Technical Support Specialist to provide on-site assistance and resolve user hardware, software and network issues in Centurion. You will deliver hands-on support to keep operations running smoothly in a busy office environment.

The role requires strong analytical and customer service abilities, and the capacity to explain technical information clearly to non-technical users.

Qualifications

• Minimum 2 years of technical support or IT helpdesk experience.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with network protocols and hardware troubleshooting.
• Excellent problem-solving and communication skills.

Responsibilities

• Diagnose and resolve hardware, software, and network issues for end-users.
• Install, configure, and maintain computers, printers, and peripherals.
• Provide step-by-step technical guidance during user interactions.
• Manage user accounts, permissions, and access controls.
• Perform routine system maintenance, updates, and security checks.
• Document support activities, resolutions, and create user guides.

Skills

Technical support

Windows/macOS

Customer service

Job description

About the Role

Our client seeks a skilled Technical Support Specialist to provide on-site technical assistance and problem resolution for their users in Centurion . This role is essential for maintaining seamless operations and ensuring users have the technical resources they need to succeed. You will be troubleshooting hardware, software, and network issues, delivering exceptional support. The ideal candidate possesses strong analytical skills, a commitment to excellent customer service, and thrives in a collaborative, office-based environment where immediate hands-on support is critical. You will be a key member of the IT department, contributing to a robust and efficient technology infrastructure.

Key Responsibilities

• Diagnose and resolve hardware, software, and network issues for end-users.
• Install, configure, and maintain computer systems, printers, and peripherals.
• Provide step-by-step technical guidance and support during user interactions.
• Manage user accounts, permissions, and access controls within the IT infrastructure.
• Perform routine system maintenance, updates, and security checks.
• Document support activities, resolutions, and create user guides.

Requirements

• Minimum 2 years of experience in technical support or IT helpdesk roles.
• Strong knowledge of operating systems (Windows, macOS) and common business software.
• Familiarity with network protocols and hardware troubleshooting.
• Excellent problem-solving and analytical skills.
• Strong customer service orientation and ability to communicate technical information clearly.
• Relevant IT certifications are advantageous.

Benefits

• Competitive annual salary and potential for annual increases.
• Comprehensive medical insurance and disability coverage.
• Opportunity for career growth within the IT department.
• Stable, full-time employment with a reputable organization.
• A professional and supportive office-based work environment.