IT Helpdesk Support

Placements24; Polokwane; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Annual raises

Fully remote

Health & dental insurance

Paid time off

Professional training

Collaborative team

Job summary

Placements24 is seeking an IT Helpdesk Support specialist to join a fully remote team serving clients across regions from a Polokwane hub. You will be the first point of contact for troubleshooting hardware, software, and network issues, ensuring minimal downtime and productive end-users.

You will diagnose, resolve incidents via phone, email, and remote tools, install and configure systems, document solutions, and escalate complex issues when needed.

Qualifications

• Proven experience in an IT helpdesk or technical support role.
• Strong understanding of computer hardware, software, operating systems (Windows/macOS), and basic networking.
• Proficiency with remote support tools and helpdesk management software.

Responsibilities

• Provide first and second-level technical support to end-users via phone, email, and remote tools.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems, software, and peripherals.
• Log and track all support requests and resolutions in the helpdesk ticketing system.
• Create and maintain technical documentation, user guides, and knowledge base articles.
• Escalate complex issues to senior IT staff or specialized support teams.

Skills

IT Helpdesk

Windows

macOS

Networking basics

Remote support

Tools

Helpdesk ticketing system

Job description

About the Role

Our client is actively seeking a skilled IT Helpdesk Support professional to join their fully remote team, servicing clients across various regions from a Polokwane hub. This role is critical for delivering timely and effective technical assistance to end-users, ensuring the smooth operation of IT systems and services. You will be the primary point of contact for troubleshooting hardware, software, and network issues, providing solutions that minimize downtime and maximize user productivity. This is an excellent opportunity for an IT enthusiast to work autonomously, develop their technical expertise, and contribute to a company that embraces a remote-first culture with a strong emphasis on employee development and work-life balance.

Key Responsibilities

• Provide first and second-level technical support to end-users via phone, email, and remote support tools.
• Diagnose and resolve technical hardware and software issues, including network connectivity problems.
• Install, configure, and maintain computer systems, software, and peripherals.
• Log and track all support requests and resolutions in the helpdesk ticketing system .
• Create and maintain technical documentation, user guides, and knowledge base articles.
• Escalate complex issues to senior IT staff or specialized support teams when necessary.

Requirements

• Proven experience in an IT helpdesk or technical support role.
• Strong understanding of computer hardware, software, operating systems (Windows/macOS), and basic networking.
• Proficiency with remote support tools and helpdesk management software .
• Excellent problem-solving and analytical skills.
• Superior communication and interpersonal skills, adept at explaining technical concepts to non-technical users remotely.
• Ability to work independently and manage time effectively in a remote environment.

Benefits

• Competitive salary with potential for annual increases.
• Fully remote work position, offering maximum flexibility.
• Comprehensive health and dental insurance plans.
• Generous paid time off and opportunities for professional training.
• A collaborative and supportive virtual team environment.