Technical Support Specialist - IT Helpdesk

Placements24; Pretoria; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work model

Health insurance

Professional development opportunities

Job summary

Placements24 in Pretoria is seeking a technically proficient Technical Support Specialist to join our IT Helpdesk team. You will be the primary contact for employees, delivering prompt support for hardware, software, and network issues in a hybrid work setting.

You will troubleshoot, configure, and maintain systems, manage user accounts, document solutions, and assist with asset management. The role requires Windows/macOS proficiency, familiarity with ticketing systems, remote tools, and

Qualifications

• Proven experience as a Technical Support Specialist or in a similar IT helpdesk role.
• Strong knowledge of Windows and macOS, Microsoft Office Suite, and common business applications.
• Experience with network troubleshooting and basic network administration.
• Familiarity with helpdesk ticketing systems and remote support tools.
• Excellent analytical and problem-solving skills.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are highly desirable.

Responsibilities

• Provide first- and second-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Install, configure, and maintain computer hardware, operating systems, and application software.
• Manage user accounts, permissions, and access to IT systems.
• Document technical procedures, solutions, and user guides.
• Assist with IT asset management and inventory tracking.

Skills

Analytical & problem-solving

Windows & macOS proficiency

Network troubleshooting

Ticketing & remote support tools

Education

CompTIA A+ or Network+

Tools

Microsoft Office Suite

Ticketing systems

Remote support tools

Job description

About the Role

Our client is seeking a highly skilled and technically proficient Technical Support Specialist to join their IT Helpdesk team in Pretoria . In this role, you will be the primary technical point of contact for employees, providing prompt and effective support for a wide range of hardware, software, and network issues. You will play a crucial part in maintaining seamless IT operations, ensuring productivity across the organization. This hybrid position offers the best of both worlds, combining essential in-office collaboration with the flexibility of remote work, perfect for a dedicated IT professional looking to make a significant impact.

Key Responsibilities

• Provide first- and second-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Install, configure, and maintain computer hardware, operating systems, and application software.
• Manage user accounts, permissions, and access to IT systems.
• Document technical procedures, solutions, and user guides.
• Assist with IT asset management and inventory tracking.

Requirements

• Proven experience as a Technical Support Specialist or in a similar IT helpdesk role.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
• Experience with network troubleshooting and basic network administration.
• Familiarity with helpdesk ticketing systems and remote support tools.
• Excellent analytical and problem-solving skills.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are highly desirable.

Benefits

• Competitive salary and performance incentives.
• Comprehensive health insurance and retirement benefits.
• Hybrid work model providing flexibility between office and remote work.
• Access to ongoing training and professional development opportunities.
• A collaborative and technically advanced work environment in Pretoria .