Technical Support Apprentice

Placements24; Pretoria; On-site; ZAR 67,000 - 100,000; Full time

Benefits offered by this job

Mentorship

Hands-on training

Certifications

Full-time potential

Job summary

WhatJobs Direct in Pretoria is seeking motivated individuals for a Technical Support Apprenticeship. You will gain hands-on experience in IT support, learning to troubleshoot hardware, software, and network issues under mentorship.

Applicants should enjoy problem solving, have strong communication, and be eager to develop practical IT skills while contributing to user satisfaction and system reliability within our Pretoria operations.

Qualifications

• High school diploma or equivalent.
• Basic understanding of computer hardware, operating systems and networking concepts.
• Strong problem-solving and analytical skills.
• Excellent customer service and communication abilities.

Responsibilities

• Respond to user support requests via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer hardware and software.
• Assist users with account management and access issues.
• Document technical procedures and user guides.
• Escalate complex issues to senior IT staff when necessary.
• Provide basic training to end-users on IT systems.
• Maintain inventory of IT equipment and software licenses.
• Ensure compliance with IT security policies and procedures.

Education

High school diploma or equivalent

Tools

Windows

macOS

Networking basics

Job description

About the Role

Our client, WhatJobs Direct, is actively seeking dedicated individuals for a Technical Support Apprenticeship position based in Pretoria. This role offers a unique pathway for individuals passionate about technology to gain practical experience in IT support. You will be trained to assist users with hardware, software, and network issues, providing timely and effective solutions. The apprenticeship includes hands-on training, mentorship from experienced IT professionals, and the chance to work with a variety of technologies. We are looking for candidates who are problem-solvers, possess excellent communication skills, and are eager to learn and grow within an IT environment. This is a ground-level opportunity to build a solid foundation in technical support and IT operations, contributing directly to user satisfaction and system reliability within our client's Pretoria operations.

Key Responsibilities

• Respond to user support requests via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer hardware and software.
• Assist users with account management and access issues.
• Document technical procedures and user guides.
• Escalate complex issues to senior IT staff when necessary.
• Provide basic training to end-users on IT systems.
• Maintain inventory of IT equipment and software licenses.
• Ensure compliance with IT security policies and procedures.

Requirements

• High school diploma or equivalent.
• Basic understanding of computer hardware, operating systems (Windows, macOS), and networking concepts.
• Strong problem-solving and analytical skills.
• Excellent customer service and communication abilities.
• Ability to work effectively in a team environment.
• Willingness to learn new technologies and IT support techniques.
• Patience and a methodical approach to troubleshooting.
• Interest in pursuing a career in IT support.
• Must be able to work from our Pretoria office.

Benefits

• Comprehensive on-the-job technical training and mentorship.
• Exposure to a wide range of IT infrastructure and support challenges.
• Opportunity to gain industry-recognized certifications.
• Potential for a full-time IT Support role upon successful completion.
• Competitive stipend during the apprenticeship period.
• Valuable hands-on experience in a crucial business function.
• Work within a dedicated IT team in Pretoria.
• Career development opportunities in the IT sector.