Apprentice IT Support Specialist

Placements24; Pretoria; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

On-the-job training

Mentorship from senior IT staff

Exposure to diverse IT infrastructure

Potential for IT certifications

Hybrid work environment

Job summary

Placements24 is seeking an Apprentice IT Support Specialist in Pretoria. The role combines on-site hands-on support with remote tasks, offering hands-on training in hardware, software, networking, and IT security under experienced mentors.

You will provide first-level support, assist with system maintenance, and gain exposure to a wide range of technologies in a growing tech environment. This apprenticeship emphasizes practical learning and professional development.

Qualifications

• Matriculation certificate or equivalent required, preferably with tech subjects.
• Strong interest in IT support, hardware, software and networking.
• Basic understanding of Windows and macOS and common software applications.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Troubleshoot and resolve hardware and software issues efficiently.
• Assist in managing user accounts, permissions, and access rights.
• Perform regular system maintenance, updates, and backups.
• Document technical procedures, solutions, and support requests.
• Monitor system performance and identify potential issues.
• Escalate complex issues to senior IT staff when necessary.
• Provide basic training to users on new software or hardware.
• Assist in maintaining IT inventory and asset management.

Skills

Communication

Customer focus

Problem solving

Team player

Detail-oriented

Willing to learn

Education

Matric/Equivalent

Tools

Windows

macOS

Office suite

Job description

About the Role

Our client, a forward-thinking technology solutions provider located in Pretoria, is seeking a motivated Apprentice IT Support Specialist to join their dedicated technical team. This role is perfect for individuals who are passionate about troubleshooting, technology, and providing excellent user support. You will gain hands‑on experience in maintaining IT infrastructure, resolving technical issues, and assisting end‑users across the organization. The apprentice will receive comprehensive training on hardware, software, networking, and IT security protocols under the guidance of experienced IT professionals. This is an excellent opportunity to build a strong foundation in IT support and cybersecurity. The role offers a hybrid work model, combining essential on‑site presence in Pretoria for hands‑on support and team collaboration with the flexibility of remote work for certain tasks. We are looking for someone who is proactive, detail‑oriented, and eager to contribute to a smooth and efficient IT environment.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Troubleshoot and resolve hardware and software issues efficiently.
• Assist in managing user accounts, permissions, and access rights.
• Perform regular system maintenance, updates, and backups.
• Document technical procedures, solutions, and support requests.
• Monitor system performance and identify potential issues.
• Escalate complex issues to senior IT staff when necessary.
• Provide basic training to users on new software or hardware.
• Assist in maintaining IT inventory and asset management.

Requirements

• A matriculation certificate or equivalent qualification is required, preferably with a focus on technical subjects.
• A strong interest in IT support, computer hardware, software, and networking.
• Basic understanding of operating systems (Windows, macOS) and common software applications.
• Excellent problem-solving and troubleshooting skills.
• Good communication and interpersonal skills, with a customer-service orientation.
• Ability to work effectively both independently and as part of a team.
• Eagerness to learn and stay updated with technology trends.
• Must be able to commute to our office in Pretoria for hybrid work requirements.
• A valid driver's license is a plus for potential site visits.

Benefits

• Comprehensive on-the-job training in IT support and system administration.
• Mentorship from senior IT professionals.
• Exposure to a wide range of technologies and IT infrastructure.
• Opportunity for certifications and further professional development.
• A dynamic hybrid work environment offering flexibility.
• Be part of a supportive and collaborative IT team in Pretoria.
• Gain valuable experience in a growing technology sector.
• Potential for career advancement within the company.