Entry-Level IT Support Technician Apprenticeship

Placements24; Kempton Park; Vor Ort; ZAR 89.000 - 134.000; Vollzeit

Benefits dieser Stelle

Structured apprenticeship program

Mentorship from IT professionals

Hands-on experience with IT infra

Potential for permanent employment

Collaborative team environment

Zusammenfassung

Placements24 in Gauteng offers an IT Support Technician Apprenticeship in Tembisa. You will join a dedicated support team, gaining hands-on experience across hardware, software, and networks under the guidance of experienced IT professionals.

The program emphasizes learning, documentation, and customer service, with potential for permanent employment after successful completion. On-site role supporting internal staff and clients.

Qualifikationen

• Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Strong problem-solving and diagnostic skills.
• Excellent communication and interpersonal skills.

Aufgaben

• Provide first-level technical support to users via phone, email, and in-person.
• Install, configure, and troubleshoot hardware, software, and network issues.
• Assist with setup and maintenance of user accounts and access permissions.
• Perform routine system checks and preventative maintenance tasks.
• Document support requests, troubleshooting steps, and resolutions in a ticketing system.
• Escalate complex issues to senior IT staff as needed.
• Contribute to IT knowledge base with solutions and guides.
• Assist in managing IT inventory and asset tracking.
• Follow established IT policies and procedures.
• Learn about new technologies and best practices in IT support.

Kenntnisse

Basic computer knowledge

Communication skills

Windows/macOS basics

TCP/IP/DNS/DHCP basics

Ausbildung

Matriculation certificate or equivalent

Jobbeschreibung

About the Role

Our client, a dynamic technology solutions provider based in Tembisa, Gauteng , is offering a comprehensive IT Support Technician Apprenticeship. This role is designed for individuals passionate about technology and eager to gain practical, hands-on experience in a fast-paced IT environment. You will be part of a dedicated support team, providing essential technical assistance to internal staff and potentially external clients. This apprenticeship offers a structured learning program, mentorship from experienced IT professionals, and the opportunity to develop a wide range of technical skills. We are looking for enthusiastic, detail-oriented individuals who are keen to build a solid foundation in IT support and troubleshooting. This is a critical role that ensures the smooth operation of our client's technological infrastructure. The successful candidate will contribute directly to maintaining a productive and efficient work environment.

Key Responsibilities

• Provide first-level technical support to users via phone, email, and in-person.
• Install, configure, and troubleshoot hardware, software, and network issues.
• Assist with the setup and maintenance of user accounts and access permissions.
• Perform routine system checks and preventative maintenance tasks.
• Document support requests, troubleshooting steps, and resolutions in a ticketing system.
• Escalate complex issues to senior IT staff as needed.
• Contribute to the IT knowledge base with solutions and guides.
• Assist in managing IT inventory and asset tracking.
• Follow established IT policies and procedures.
• Learn about new technologies and best practices in IT support.

Requirements

• Matriculation certificate or equivalent qualification.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Familiarity with network concepts (TCP/IP, DNS, DHCP) is a plus.
• Strong problem-solving and diagnostic skills.
• Excellent communication and interpersonal skills.
• Customer-service oriented attitude.
• Ability to work independently and manage time effectively.
• Willingness to undergo training and learn new technologies.
• Must be able to work on-site in Tembisa, Gauteng .
• Reliable and punctual with a strong work ethic.

Benefits

• Structured apprenticeship program with comprehensive training.
• Mentorship from experienced IT professionals.
• Hands-on experience with diverse IT infrastructure and technologies.
• Opportunity for growth into specialized IT roles.
• A supportive team environment focused on collaboration.
• Potential for permanent employment upon successful completion of the apprenticeship.
• Contribute to the operational success of a growing company in Tembisa, Gauteng .