Apprentice IT Support Technician - WhatJobs Direct (Centurion)

Placements24; Centurion; On-site; ZAR 56,000 - 89,000; Full time

Benefits offered by this job

On-the-job training

Mentorship

Certification opportunities

Structured career path

Job summary

Placements24 is seeking an Apprentice IT Support Technician in Centurion, Gauteng. The role focuses on hands-on support for end-users, hardware and software maintenance, and IT infrastructure stability.

You will work on-site under experienced IT professionals to gain practical experience and contribute to daily IT operations. The apprenticeship offers mentorship, exposure to various IT environments, and opportunities to earn industry-recognized certifications, with a supportive team and

Qualifications

• Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
• A keen interest in IT support and technology troubleshooting.
• Strong analytical and problem-solving skills.
• Excellent customer service and communication skills.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues.
• Escalate unresolved issues to senior IT staff or relevant vendors.
• Assist in setting up new user accounts, workstations, and mobile devices.
• Perform routine IT system checks and maintenance.
• Create and maintain IT documentation, including user guides and support procedures.
• Contribute to IT asset management and inventory control.
• Provide basic training to end-users on software and hardware usage.
• Ensure adherence to company IT policies and security protocols.

Skills

Customer service

Communication

Analytical thinking

Teamwork

Willingness to learn

Education

IT-related qualification

Tools

Windows

macOS

Networking basics

Hardware maintenance

Job description

About the Role

Our client, a reputable managed services provider serving various industries, is seeking an enthusiastic Apprentice IT Support Technician for their operations in Centurion, Gauteng . This is a fantastic opportunity for individuals passionate about technology and troubleshooting to gain hands-on experience in a critical IT support role. The apprentice will work under the guidance of experienced IT professionals, providing essential technical support to end-users, maintaining hardware and software, and contributing to the overall stability of the IT infrastructure. This role requires on-site presence to directly assist users and manage equipment.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues.
• Escalate unresolved issues to senior IT staff or relevant vendors.
• Assist in setting up new user accounts, workstations, and mobile devices.
• Perform routine IT system checks and maintenance.
• Create and maintain IT documentation, including user guides and support procedures.
• Contribute to IT asset management and inventory control.
• Provide basic training to end-users on software and hardware usage.
• Ensure adherence to company IT policies and security protocols.

Requirements

• A keen interest in IT support and technology troubleshooting.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
• Strong analytical and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to work effectively in a team and independently.
• A willingness to learn and adapt to new technologies.
• Must be able to work on-site at our client's office in Centurion, Gauteng .
• A relevant IT-related qualification or previous exposure to IT support is advantageous but not essential.
• A valid driver's license and own reliable transport is a plus.

Benefits

• Comprehensive on-the-job training and mentorship from experienced IT professionals.
• Opportunity to gain industry-recognized certifications.
• Exposure to a wide range of IT environments and technologies.
• Structured career path within IT support.
• Competitive apprenticeship stipend.
• Supportive team environment focused on professional growth.
• Hands-on experience with critical IT infrastructure management.