Entry-Level IT Support Apprentice

Placements24; Johannesburg; Hybrid; ZAR 67,000 - 100,000; Full time

Benefits offered by this job

On-the-job training

Mentorship

Stipend

Career progression

Job summary

WhatJobs Direct in Johannesburg is seeking an Entry-Level IT Support Apprentice to join our dynamic team. You will gain hands-on experience with a range of technologies and receive mentorship from experienced IT professionals in a supportive learning environment.

This role blends in-office collaboration with remote flexibility, offering practical training, a friendly workplace, and potential progression to full-time roles for high performers.

Qualifications

• Basic understanding of computer hardware, Windows/macOS, and common software applications.
• Excellent communication and interpersonal skills.
• Willingness to undergo training and continuous learning.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in person.
• Install, configure, and troubleshoot hardware and software issues.
• Assist with user account management and access permissions.
• Maintain inventory of IT equipment and software licenses.
• Escalate complex issues to senior IT staff.
• Document procedures and user guides.
• Participate in training sessions and workshops to enhance knowledge.
• Support IT projects as assigned.
• Troubleshoot network connectivity for Johannesburg office users.

Skills

Passion for technology

Excellent communication

Problem-solving

Teamwork

Education

Matric certificate or equivalent

Previous IT qualification

Job description

About the Role

Our client, WhatJobs Direct, is a leading innovator in the digital solutions space, committed to fostering talent and providing unparalleled opportunities for aspiring IT professionals. We are seeking a highly motivated and enthusiastic Entry-Level IT Support Apprentice to join our dynamic team in Johannesburg . This is a fantastic chance to kick-start your career in a supportive environment where learning and professional growth are paramount. You will gain hands-on experience with a wide range of technologies and benefit from mentorship from experienced IT professionals. This role offers a blend of in-office collaboration and remote flexibility, allowing you to develop your skills while maintaining a healthy work-life balance.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.


• Install, configure, and troubleshoot hardware and software issues.


• Assist with user account management and access permissions.


• Maintain inventory of IT equipment and software licenses.


• Escalate complex technical issues to senior IT staff.


• Document technical procedures and user guides.


• Participate in training sessions and workshops to enhance technical knowledge.


• Support the IT team with various projects as assigned.


• Troubleshoot network connectivity issues for users in the Johannesburg office.

Requirements

• A strong passion for technology and a desire to learn.


• Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications.


• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.


• Problem-solving aptitude and attention to detail.


• Ability to work effectively both independently and as part of a team.


• Willingness to undergo training and continuous learning.


• Must be based in or willing to relocate to Johannesburg .


• A matric certificate or equivalent qualification is required.


• Previous exposure to IT support or a relevant IT qualification will be advantageous.

Benefits

• Comprehensive on-the-job training and mentorship program.


• Opportunity to work with cutting-edge technology.


• Competitive apprenticeship stipend.


• Exposure to a variety of IT disciplines.


• Potential for full-time employment upon successful completion of the apprenticeship.


• A collaborative and supportive work environment in Johannesburg .


• Contribution to a company that values innovation and employee development.