Technical Account Manager - WhatJobs Direct

Placements24; East London; Hybrid; ZAR 550,000 - 850,000; Full time

Benefits offered by this job

Medical and retirement benefits

Hybrid work model

Extensive training and certifications

Job summary

Placements24 is seeking an experienced Technical Account Manager to manage and grow a portfolio of clients in East London, Eastern Cape. You will bridge technical teams and client business goals, lead IT project implementations, and provide strategic guidance with a proactive support approach.

The role requires strong cloud, cybersecurity, and IT infrastructure knowledge, plus excellent communication skills.

Qualifications

• Minimum 4 years in a Technical Account Management, Solutions Architecture, or Senior IT Consultant role.
• Strong technical background in IT infrastructure, cloud computing, cybersecurity, or relevant software solutions.
• Proven ability to manage client relationships and build trust.
• Excellent communication, presentation, and interpersonal skills.

Responsibilities

• Serve as the primary technical point of contact for a portfolio of key clients.
• Understand clients' technical infrastructure, business goals, and challenges.
• Develop and present technical solutions and project proposals tailored to client needs.
• Oversee the implementation and delivery of IT projects, ensuring adherence to timelines and budgets.
• Provide proactive technical support and guidance to clients.
• Collaborate closely with internal engineering, sales, and support teams.
• Conduct regular technical reviews and business reviews with clients.
• Identify opportunities for service enhancements and new technology adoption.
• Troubleshoot and resolve complex technical issues that may arise.
• Maintain accurate client records and project documentation.

Skills

Technical Account Management

Solutions Architecture

Senior IT Consultant

IT infrastructure

Cloud Computing

Cybersecurity

CRM

Project Management

PMP

Education

Bachelor's degree in Computer Science or Engineering

Tools

CRM systems

Project management tools

Job description

About the Role

Our client, a prominent IT solutions provider, is seeking an experienced and technically astute Technical Account Manager to serve and grow their client base within the East London, Eastern Cape region. This role requires a unique blend of technical expertise and strong client relationship management skills. You will be responsible for understanding clients' technical requirements, providing strategic advice, managing IT projects, and ensuring the successful implementation and support of our client's solutions. The ideal candidate is proactive, possesses excellent problem-solving abilities, and can effectively bridge the gap between technical teams and client business objectives. This position involves a Hybrid work model, balancing essential on-site collaboration in East London with remote flexibility.

Key Responsibilities

• Serve as the primary technical point of contact for a portfolio of key clients.
• Understand clients' technical infrastructure, business goals, and challenges.
• Develop and present technical solutions and project proposals tailored to client needs.
• Oversee the implementation and delivery of IT projects, ensuring adherence to timelines and budgets.
• Provide proactive technical support and guidance to clients.
• Collaborate closely with internal engineering, sales, and support teams.
• Conduct regular technical reviews and business reviews with clients.
• Identify opportunities for service enhancements and new technology adoption.
• Troubleshoot and resolve complex technical issues that may arise.
• Maintain accurate client records and project documentation.

Requirements

• Minimum of 4 years of experience in a Technical Account Management, Solutions Architecture, or Senior IT Consultant role.
• Strong technical background in IT infrastructure, cloud computing, cybersecurity, or relevant software solutions.
• Proven ability to manage client relationships and build trust.
• Excellent communication, presentation, and interpersonal skills.
• Experience with project management methodologies.
• Ability to understand and articulate complex technical concepts to both technical and non-technical audiences.
• Proficiency in using CRM and project management tools.
• Ability to thrive in a Hybrid work environment, balancing on-site and remote responsibilities in East London, Eastern Cape.
• Relevant technical certifications (e.g., cloud provider certifications, PMP) are highly desirable.
• Bachelor's degree in Computer Science, Engineering, or a related technical field.

Benefits

Our client offers a competitive salary, comprehensive benefits package including medical and retirement plans, and performance-based incentives. The Hybrid work model provides flexibility, and our East London office offers a modern and professional setting. We are committed to employee growth, offering extensive training, certifications, and opportunities for career advancement. You will work within a collaborative team environment, tackling challenging and rewarding projects. Generous annual leave and paid sick leave are provided, along with regular company social events. This is a prime opportunity to leverage your technical and client management skills in a rewarding career path.