Account Manager - Key Accounts

Placements24; East London; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Life insurance

Car allowance

Hybrid work model

Career progression opportunities

Job summary

Placements24 is seeking an experienced Account Manager to oversee a portfolio of key accounts in East London, Eastern Cape. The role emphasizes proactive client management, revenue growth, and high service standards in a hybrid work setting.

You will act as the primary contact for major clients, developing strategic plans, negotiating renewals, and collaborating with internal teams to deliver seamless service. A strong track record in B2B sales is essential.

Qualifications

• 5+ years of experience in B2B account management.
• Proven ability to manage a sales pipeline, achieve revenue targets, and drive account growth.
• Excellent communication, negotiation, interpersonal, and presentation skills.
• Strong understanding of the industrial equipment or manufacturing sector is highly desirable.
• Proficiency in CRM software (e.g., Salesforce) and sales analytics tools.

Responsibilities

• Develop and execute strategic account management plans for a designated portfolio of key clients in the East London area.
• Build and nurture strong, long-term relationships with key stakeholders at client organizations.
• Identify and pursue opportunities for upselling and cross-selling our industrial equipment and services.
• Conduct regular client meetings and business reviews to ensure satisfaction and identify potential issues or opportunities.
• Collaborate with internal teams, including technical support, logistics, and sales operations, to ensure seamless service delivery.
• Negotiate contract renewals and expansions, ensuring mutually beneficial terms.
• Analyze client account performance and market trends to provide insights and strategic recommendations.
• Serve as the client's advocate internally, ensuring their needs are met promptly and effectively.

Skills

B2B account management

Sales pipeline management

Negotiation

Communication

CRM software

Sales analytics

Education

Bachelor's degree in Business/Marketing/Engineering

Tools

Salesforce

Job description

About the Role

Our client, a prominent distributor of industrial equipment, is seeking an experienced and relationship-focused Account Manager to oversee a portfolio of key accounts in the East London, Eastern Cape region. This role requires a proactive approach to client management, sales growth, and service delivery. The position operates under a hybrid model, enabling effective client engagement and team collaboration while maintaining a degree of remote flexibility. You will be the primary point of contact for major clients, responsible for understanding their evolving needs, ensuring satisfaction, and identifying opportunities for expanding our business relationship. The ideal candidate possesses a strong track record in B2B account management, excellent negotiation skills, and a deep understanding of the industrial sector. This is a key role within our sales structure, vital for maintaining and growing our most important client relationships.

Key Responsibilities

• Develop and execute strategic account management plans for a designated portfolio of key clients in the East London area.
• Build and nurture strong, long-term relationships with key stakeholders at client organizations.
• Identify and pursue opportunities for upselling and cross-selling our industrial equipment and services.
• Conduct regular client meetings and business reviews to ensure satisfaction and identify potential issues or opportunities.
• Collaborate with internal teams, including technical support, logistics, and sales operations, to ensure seamless service delivery.
• Negotiate contract renewals and expansions, ensuring mutually beneficial terms.
• Analyze client account performance and market trends to provide insights and strategic recommendations.
• Serve as the client's advocate internally, ensuring their needs are met promptly and effectively.

Requirements

• A minimum of 5 years of experience in B2B account management, with a focus on key or enterprise accounts.
• Proven ability to manage a sales pipeline, achieve revenue targets, and drive account growth.
• Excellent communication, negotiation, interpersonal, and presentation skills.
• Strong understanding of the industrial equipment or manufacturing sector is highly desirable.
• Proficiency in CRM software (e.g., Salesforce) and sales analytics tools.
• Bachelor's degree in Business, Marketing, Engineering, or a related field.
• Ability to thrive in a hybrid work environment, balancing remote work with on-site client and team interactions in East London .
• Demonstrated problem-solving skills and a client-centric approach.

Benefits

• Competitive salary package with performance-based bonuses and commission.
• Comprehensive medical aid, provident fund, and life insurance benefits.
• Opportunities for professional development and advanced training.
• A stable and reputable company with opportunities for career progression.
• Potential for car allowance or travel reimbursement.
• Supportive hybrid work environment fostering both autonomy and collaboration.