Account Manager - Tech Solutions

Placements24; Cape Town; Remote; ZAR 420,000 - 720,000; Full time

Benefits offered by this job

Performance-based bonuses

Fully remote work

Health, dental, and vision insurance

Access to cutting-edge technology

Professional development opportunities

Job summary

Placements24 is seeking an Account Manager to join our technology solutions team. The role is remote, serving clients primarily in the Cape Town region, with a focus on managing existing accounts and identifying growth opportunities.

You will build strong client relationships, coordinate with technical and support teams, and use CRM tools to track progress and drive upsell opportunities while delivering exceptional service and value.

Qualifications

• Proven experience as Account Manager or similar client-facing sales role.
• Strong knowledge of technology products and solutions.
• Excellent communication, interpersonal and negotiation skills.
• Ability to build rapport with clients remotely.
• Experience with CRM and sales reporting tools.

Responsibilities

• Manage and grow a portfolio of assigned client accounts, ensuring satisfaction and retention.
• Develop strategic account plans to identify upsell and cross-sell opportunities.
• Serve as the primary contact for clients, addressing inquiries and resolving issues.
• Conduct regular client meetings (virtual and in-person) to review performance.
• Collaborate with internal teams to ensure seamless service delivery.
• Track account progress, sales performance, and client feedback using CRM tools.

Skills

Account management

Tech product knowledge

Communication skills

Remote client relations

CRM reporting

Education

Bachelor's degree in Business/Marketing

Tools

Salesforce

HubSpot

Job description

About the Role

Our client is looking for a dedicated Account Manager to join their growing technology solutions team, based remotely but serving clients primarily in the Cape Town region. You will be responsible for managing a portfolio of existing client accounts, fostering strong relationships, and identifying opportunities for upselling and cross-selling our innovative technology products. This role demands excellent client management skills and a deep understanding of the technology landscape to effectively meet client needs and drive sustained business growth. You will play a crucial role in ensuring client satisfaction and retention.

Key Responsibilities

• Manage and grow a portfolio of assigned client accounts, ensuring high levels of satisfaction and retention.
• Develop strategic account plans to identify opportunities for upselling and cross-selling tech solutions.
• Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Conduct regular client meetings (virtual and in-person as needed) to review performance and explore new needs.
• Collaborate with internal technical and support teams to ensure seamless service delivery.
• Track account progress, sales performance, and client feedback using CRM tools.

Requirements

• Proven experience as an Account Manager or in a similar client-facing sales role, preferably within the tech industry.
• Strong understanding of technology products and solutions.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to build rapport and trust with clients remotely.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and sales reporting tools.
• A degree in Business, Marketing, or a related field is advantageous.

Benefits

• Competitive salary with attractive performance-based bonuses.
• Fully remote working arrangement, offering flexibility and work-life balance.
• Comprehensive health, dental, and vision insurance plans.
• Access to cutting-edge technology and professional development opportunities.
• A dynamic and innovative company culture focused on client success.