Key Account Manager - IT Solutions Provider

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based commission

Medical, dental, vision insurance

Retirement savings plan

Generous PTO

Professional development

Company-provided laptop & mobile

Job summary

Placements24 is seeking a highly skilled Key Account Manager to manage a portfolio of enterprise clients from a remote setup in South Africa. You will drive revenue growth through renewals, expansions, and strategic account planning, while coordinating with sales and technical teams.

The role requires 5+ years in IT sales or account management, a strong IT infrastructure understanding, and excellent communication with C-level stakeholders.

Qualifications

• Minimum 5 years in Key Account Management, Enterprise Sales, or client relationships, IT services preferred.
• Proven track record managing large enterprise accounts and meeting revenue targets.
• Strong knowledge of IT infrastructure, cloud, cybersecurity, and managed services.
• Excellent presentation, negotiation, and interpersonal skills.

Responsibilities

• Manage and grow a portfolio of key enterprise accounts as primary contact.
• Develop strategic account plans focusing on retention, satisfaction, and revenue expansion.
• Identify opportunities to sell IT solutions (cloud, cybersecurity, managed services).
• Conduct regular business reviews with stakeholders and demonstrate value.
• Collaborate with internal teams on pre-sales, proposals, and contracts.
• Drive renewals, upsells, and cross-sells to exceed targets.

Skills

Key Account Management

Enterprise Sales

CRM (Salesforce)

Client Relationship

Negotiation

Communication

Education

Bachelor's degree in CS/IT/Business Admin

Tools

Salesforce

CRM tools

Job description

About the Role

Our client, a leading provider of managed IT services and comprehensive technology solutions, is seeking a highly skilled Key Account Manager to join their expanding team. This is a fully remote position, allowing you the flexibility to manage your client portfolio from anywhere within South Africa. You will be responsible for nurturing and growing relationships with a select group of our client's most important enterprise clients. Your role will involve understanding their technology roadmaps, identifying opportunities to implement new IT solutions, ensuring client satisfaction, and driving revenue growth through renewals and expansions. We are looking for a strategic thinker with a strong background in IT sales or account management, exceptional communication skills, and a deep understanding of enterprise IT infrastructure and services. This role is critical for maintaining and enhancing our client's strong market presence through dedicated client advocacy and proactive service delivery. The successful candidate will thrive in a remote-first environment, demonstrating exceptional client management skills.

Key Responsibilities

• Manage and grow a portfolio of key enterprise accounts, serving as the primary point of contact.
• Develop and execute strategic account plans focused on client retention, satisfaction, and revenue expansion.
• Identify client needs and opportunities to present and sell a wide range of IT solutions, including cloud services, cybersecurity, and managed IT.
• Conduct regular business reviews with key stakeholders to ensure alignment and demonstrate ongoing value.
• Proactively address client concerns and collaborate with internal technical and support teams to ensure timely resolution.
• Monitor client health metrics and implement strategies to enhance client loyalty and minimize churn.
• Stay abreast of emerging IT trends, technologies, and competitive offerings.
• Collaborate with sales and technical teams on pre-sales activities, proposals, and contract negotiations.
• Achieve and exceed revenue targets for account renewals, upsells, and cross-sells.

Requirements

• Minimum of 5 years of experience in Key Account Management, Enterprise Sales, or Client Relationship Management, preferably within the IT services or technology sector.
• Proven track record of successfully managing large enterprise accounts and exceeding revenue targets.
• Strong understanding of IT infrastructure, cloud computing, cybersecurity, and managed services.
• Excellent communication, presentation, negotiation, and interpersonal skills.
• Ability to build strong, trusted relationships with C-level executives and IT decision-makers.
• Highly organized, self-disciplined, and capable of working autonomously in a remote environment.
• Proficiency in CRM software (e.g., Salesforce) and sales analytics tools.
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Must be able to connect remotely from Nelspruit, Mpumalanga, ZA or surrounding areas.

Benefits

• Competitive base salary plus significant performance-based commission and bonuses.
• Comprehensive medical, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off and flexible working arrangements.
• Opportunities for professional development, certifications, and advanced training.
• Company-provided laptop and mobile phone.
• A vibrant and supportive remote team culture.