Account Manager - IT Services

Placements24; Polokwane; Hybrid; ZAR 300.000 - 520.000; Vollzeit

Benefits dieser Stelle

Performance bonuses

Health & retirement benefits

IT certifications

Collaborative culture

Zusammenfassung

Placements24 in Polokwane is seeking an Account Manager to nurture client relationships in IT services, coordinating with tech teams to deliver value.

This hybrid role emphasizes proactive account growth, client satisfaction, and revenue opportunities across existing accounts.

Qualifikationen

• Proven experience as an Account Manager or similar client-facing role, preferably in IT.
• Strong understanding of IT services, solutions, and technology trends.
• Excellent communication, interpersonal, and presentation skills.
• Demonstrated ability to manage multiple accounts and priorities effectively.
• Experience working in a hybrid work environment.

Aufgaben

• Manage a portfolio of assigned client accounts, ensuring high levels of satisfaction and retention.
• Serve as the main point of contact for clients, addressing inquiries and resolving issues promptly.
• Identify opportunities to expand services with existing clients by understanding their evolving business needs.
• Develop and present account plans and proposals to clients.
• Collaborate with internal technical teams to ensure timely and effective delivery of IT services.
• Monitor client usage and satisfaction metrics, reporting on account health.

Kenntnisse

Communication

Problem-solving

IT services understanding

Account management

Hybrid work experience

Jobbeschreibung

About the Role

Our client is seeking a dedicated and proactive Account Manager to join their growing IT Services team in Polokwane . This hybrid role is crucial for fostering strong, long-term relationships with existing clients, ensuring their satisfaction, and identifying opportunities for upselling and cross-selling. You will act as the primary point of contact, understanding client needs and coordinating with technical teams to deliver exceptional service and solutions. The ideal candidate will possess excellent communication and problem-solving skills, a solid understanding of IT services, and the ability to thrive in both an office and remote work setting, contributing to client retention and revenue growth.

Key Responsibilities

• Manage a portfolio of assigned client accounts, ensuring high levels of satisfaction and retention.
• Serve as the main point of contact for clients, addressing inquiries and resolving issues promptly.
• Identify opportunities to expand services with existing clients by understanding their evolving business needs.
• Develop and present account plans and proposals to clients.
• Collaborate with internal technical teams to ensure timely and effective delivery of IT services.
• Monitor client usage and satisfaction metrics, reporting on account health.

Requirements

• Proven experience as an Account Manager or in a similar client-facing role, preferably in IT.
• Strong understanding of IT services , solutions, and technology trends.
• Excellent communication, interpersonal, and presentation skills.
• Demonstrated ability to manage multiple accounts and priorities effectively.
• Experience working in a hybrid work environment .
• Problem-solving skills and a proactive approach to client management.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health and retirement benefits.
• Opportunities for professional development and certifications in IT sales.
• A supportive and collaborative team culture.
• Hybrid work flexibility in Polokwane .