Account Manager - B2B Technology

Placements24; Randburg; On-site; ZAR 420,000 - 640,000; Full time

Benefits offered by this job

Competitive base salary with bonuses

Medical aid and retirement fund

Professional development and technical

Generous paid time off

Team events and career progression

Employee assistance program

Job summary

Placements24 in Randburg, Gauteng is seeking an experienced Account Manager to manage a portfolio of B2B clients and act as the primary liaison with technical and sales teams to deliver tailored IT solutions.

You will develop account plans, identify upsell opportunities, and conduct regular reviews to track satisfaction and retention. The role requires strong communication skills and a solid IT services background, with travel to client sites as needed.

Qualifications

• Minimum 4 years of experience in account management or sales, preferably within IT services or technology sector.
• Proven track record of managing B2B client relationships and achieving sales targets.
• Strong understanding of IT infrastructure, cloud services, and managed IT solutions.
• Excellent communication, presentation, and interpersonal skills.

Responsibilities

• Manage and grow a portfolio of assigned B2B client accounts.
• Serve as the primary point of contact for client inquiries, issues, and requests.
• Develop and execute account plans to drive revenue growth and client retention.
• Identify opportunities for upselling and cross-selling technology solutions and services.
• Conduct regular client meetings to review performance, gather feedback, and discuss future needs.
• Collaborate with internal technical and sales teams to ensure seamless service delivery.
• Prepare and present proposals, quotes, and service agreements to clients.
• Monitor client satisfaction and proactively address any concerns.
• Stay up-to-date with the latest technology trends and solutions relevant to clients' businesses.
• Achieve and exceed account revenue and retention targets.

Skills

Account management

B2B sales

Communication skills

CRM proficiency

Education

Bachelor's degree in Business/Marketing/IT

Tools

Salesforce

Job description

About the Role

Our client, a leading provider of IT solutions and managed services, is seeking a highly skilled and client-focused Account Manager to join their established team. This is an on-site position based in the bustling commercial hub of Randburg, Gauteng, ZA . You will be responsible for managing a portfolio of existing B2B clients, ensuring their needs are met, identifying opportunities for growth, and fostering strong, long-term relationships. The ideal candidate will possess a deep understanding of technology products and services, excellent communication and problem-solving skills, and a proactive approach to client satisfaction. You will work closely with technical support and sales teams to deliver comprehensive solutions and exceptional service. This role is ideal for a professional who thrives in a client-facing environment and is passionate about leveraging technology to help businesses succeed. Join a respected company with a commitment to innovation and customer excellence.

Key Responsibilities

• Manage and grow a portfolio of assigned B2B client accounts.
• Serve as the primary point of contact for client inquiries, issues, and requests.
• Develop and execute account plans to drive revenue growth and client retention.
• Identify opportunities for upselling and cross-selling technology solutions and services.
• Conduct regular client meetings to review performance, gather feedback, and discuss future needs.
• Collaborate with internal technical and sales teams to ensure seamless service delivery.
• Prepare and present proposals, quotes, and service agreements to clients.
• Monitor client satisfaction and proactively address any concerns.
• Stay up-to-date with the latest technology trends and solutions relevant to clients' businesses.
• Achieve and exceed account revenue and retention targets.

Requirements

• Minimum of 4 years of experience in account management or sales, preferably within the IT services or technology sector.
• Proven track record of managing B2B client relationships and achieving sales targets.
• Strong understanding of IT infrastructure, cloud services, and managed IT solutions.
• Excellent communication, presentation, and interpersonal skills.
• Demonstrated ability to build rapport and trust with clients.
• Proficiency in using CRM software (e.g., Salesforce) and other sales tools.
• Strong organizational and time management skills.
• Bachelor's degree in Business, Marketing, IT, or a related field is preferred.
• Must be based in or willing to commute regularly to Randburg, Gauteng, ZA .

Benefits

• Competitive base salary with performance-based incentives.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for professional development and technical certifications.
• Generous paid time off.
• Collaborative and supportive team environment.
• Potential for career advancement within a growing company.
• Employee assistance program.
• Regular team events and company functions.