Client Support Specialist - Technical Account Management

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary & bonus structure

Health, dental & vision insurance

Retirement plan with company matching

Company car or travel allowance

Paid time off & holidays

Training and development programs

Team events & retreats

Job summary

Placements24 is seeking a proactive Client Support Specialist focused on Technical Account Management in Nelspruit, Mpumalanga. You will serve as the primary technical contact for a portfolio of key clients, ensuring success and satisfaction with our client's enterprise software solutions.

You will build strong relationships, understand client needs, address technical challenges, and collaborate with sales and engineering to optimize implementations and usage.

Qualifications

• 5+ years in technical support, client management or similar customer-facing technical role.
• Strong technical aptitude with enterprise systems and software solutions.
• Excellent communication, presentation and interpersonal skills.

Responsibilities

• Serve as the main technical liaison for assigned enterprise clients.
• Build and maintain strong, long-lasting customer relationships.
• Understand client needs and map them to product capabilities.
• Proactively identify and address technical issues and opportunities for optimization.
• Conduct regular technical reviews and health checks with clients.
• Provide guidance on best practices for product implementation and usage.
• Collaborate with sales and engineering to ensure client success.
• Onboard new clients and guide them through setup and integration.
• Monitor usage and identify opportunities for upselling or increased adoption.
• Document client interactions, support cases, and account status.

Skills

Technical support

Client management

CRM experience

Communication skills

Presentation skills

Interpersonal skills

Problem solving

Education

Bachelor's degree in Computer Science, Engineering, Business, or related field

Tools

CRM software

Support ticketing systems

Job description

About the Role

Our client, a premier provider of enterprise software solutions, is seeking a proactive and technically skilled Client Support Specialist to focus on Technical Account Management . This role, based in Nelspruit, Mpumalanga , involves serving as the primary technical point of contact for a portfolio of key clients, ensuring their success and satisfaction with our client's products. You will build strong relationships, understand client needs, and proactively address any technical challenges or opportunities for optimization. The ideal candidate possesses a blend of technical expertise, excellent communication skills, and a strategic mindset. This is a significant opportunity to impact client relationships and drive value in a dynamic technology environment within Nelspruit .

Key Responsibilities

• Serve as the main technical liaison for assigned enterprise clients.
• Build and maintain strong, long-lasting customer relationships.
• Understand client business needs and map them to product capabilities.
• Proactively identify and address technical issues, ensuring timely resolution.
• Conduct regular technical reviews and health checks with clients.
• Provide guidance on best practices for product implementation and usage.
• Collaborate with sales and engineering teams to ensure client success.
• Onboard new clients and guide them through initial setup and integration.
• Monitor client usage and identify opportunities for upselling or increased adoption.
• Document client interactions, support cases, and account status accurately.

Requirements

• Minimum of 5 years of experience in technical support, client management, or a similar customer-facing technical role.
• Strong technical aptitude with a deep understanding of software solutions and enterprise systems.
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to manage multiple client accounts simultaneously.
• Experience with CRM and support ticketing systems.
• Bachelor's degree in Computer Science, Engineering, Business, or a related field, or equivalent experience.
• Ability to understand complex technical concepts and explain them clearly.
• Proactive problem-solving skills and a customer-centric approach.
• Experience in the enterprise software sector is highly desirable.
• Must be able to work effectively in Nelspruit, Mpumalanga , with occasional travel as needed.

Benefits

• Highly competitive salary and commission/bonus structure.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Significant opportunities for professional growth and career advancement.
• A collaborative and innovative work environment in Nelspruit, Mpumalanga .
• Paid time off and company holidays.
• Access to ongoing training and development programs.
• Company car or travel allowance.
• Team-building events and company retreats.