Strategic Key Accounts & Internal Sales Manager

iStaff (Pty) Ltd; Gauteng; On-site; ZAR 650,000 - 900,000; Full time

Job summary

iStaff (Pty) Ltd in South Africa seeks an experienced Internal Sales leader to oversee day-to-day operations, develop the Internal Sales team and drive customer order processing from receipt to delivery.

You will coordinate with Buying, Finance, Warehouse and Logistics, manage key accounts, expand listings and explore new export opportunities while ensuring pricing accuracy and strong customer service.

Qualifications

• Experience leading an internal sales team
• Strong coordination with internal departments (Buying, Finance, Warehouse, Logistics)
• Forecasting and demand planning input
• Customer relationship management with national accounts

Responsibilities

• Manage and lead the day-to-day Internal Sales function
• Lead, develop and manage the Internal Sales team
• Oversee the complete customer order process from receipt through to invoicing and delivery
• Ensure accurate and timely processing of customer orders
• Monitor stock availability, shortages, backorders and outstanding orders
• Coordinate customer promotions, promotional calendars and related submissions
• Monitor promotional performance and analyse actual sales against forecasts
• Prepare daily, weekly and monthly sales reports
• Analyse sales performance by customer, product, category and promotion
• Monitor sales against budget, forecast and previous periods
• Prepare and maintain customer sales forecasts and support demand planning
• Identify forecast variances, potential shortages and excess-stock risks
• Develop existing export territories and identify new international opportunities
• Prepare export quotations and commercial proposals
• Coordinate export orders and liaise with Logistics regarding shipment requirements
• Identify new sales and listing opportunities across territories
• Maintain accurate customer pricing, agreements and commercial records
• Ensure pricing, discounts and quotations are accurate and appropriately authorised
• Resolve customer queries, disputes and escalated service issues
• Identify operational and commercial risks and raise them appropriately
• Ensure compliance with company policies, procedures and internal controls
• Drive accountability, accuracy and customer service within the Internal Sales team
• Protect existing business while actively driving key account growth, new listings, distribution and export opportunities

Job description

iStaff (Pty) Ltd in South Africa seeks an experienced Internal Sales leader to oversee day-to-day operations, develop the Internal Sales team and drive customer order processing from receipt to delivery.

You will coordinate with Buying, Finance, Warehouse and Logistics, manage key accounts, expand listings and explore new export opportunities while ensuring pricing accuracy and strong customer service.