Strategic Key Accounts Manager – FMCG Growth

Staff Solutions; Cape Town; Vor Ort; ZAR 420.000 - 660.000; Vollzeit

Zusammenfassung

Staff Solutions in Cape Town is seeking an experienced Key Account Manager to lead day-to-day relationships with national accounts, negotiate trading terms, and drive growth across major retailers. You will manage drop shipments, debtor management and account administration, provide weekly performance updates, and collaborate with Finance, Operations and Field Sales to optimise ranging and promotions.

A relevant qualification such as BCom/NDip is preferred and a valid driver's licence is

Qualifikationen

• Minimum 3 years' experience in Key Account Management or national account sales.
• Experience with major South African retail chains (Pick n Pay, SPAR, OK Foods, Makro or equivalent).
• Strong understanding of FMCG retail environment, trading terms and planograms.
• Proficient in Microsoft Excel and data analysis.
• Valid driver’s licence and own vehicle.
• Relevant qualification such as BCom/NDip Sales/Marketing/Business or equivalent.

Aufgaben

• Manage day-to-day relationships with national key accounts, including buyers, category managers, accounts payable and store operations teams.
• Act as the primary escalation point for customer queries, claims, disputes, short deliveries and credit-note matters.
• Conduct regular buyer meetings and business reviews with key accounts.
• Maintain an understanding of each account's processes, payment terms, promotional calendars and ranging cycles.
• Develop and maintain contact matrices for each key account.
• Drive revenue and volume growth within existing key accounts through improved ranging and promotions.
• Identify opportunities for new store listings, new SKU introductions and seasonal ranges.
• Negotiate trading terms, promotional support and listing opportunities within approved frameworks.
• Monitor account-level sales and sell-through data to identify underperforming SKUs and growth opportunities.
• Prepare and present commercially sound business cases for new product listings.
• Identify opportunities to increase market share and product penetration across managed accounts.
• Manage end-to-end drop shipment submission process for assigned accounts.
• Coordinate credit-note processing where required.
• Maintain accurate query logs covering POD requests, claims, deductions and unresolved queries.
• Monitor debtor ageing for assigned national accounts.
• Proactively follow up on overdue invoices and work to prevent 60+ and 90+ day ageing.
• Investigate and resolve claims and payment disputes with relevant PODs and records.
• Provide weekly account performance updates to management; contribute to monthly sales forecasts.

Kenntnisse

Key Account Management

Relationship-building

Negotiation

Excel

Analytical ability

Communication skills

Organisational skills

Ausbildung

BCom/NDip in Sales/Marketing/Business

Tools

Sage Evolution

Jobbeschreibung

Staff Solutions in Cape Town is seeking an experienced Key Account Manager to lead day-to-day relationships with national accounts, negotiate trading terms, and drive growth across major retailers. You will manage drop shipments, debtor management and account administration, provide weekly performance updates, and collaborate with Finance, Operations and Field Sales to optimise ranging and promotions.

A relevant qualification such as BCom/NDip is preferred and a valid driver's licence is