Customer-Focused Internal Sales Specialist

Prudent HR Solutions; East London; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Prudent HR Solutions in East London, South Africa, is seeking an organised Internal Sales and Customer Administrator to coordinate customer orders from receipt through to final delivery. The role requires close collaboration with customers, suppliers, dispatch and production to ensure orders are processed accurately and delivered on time.

The successful candidate will support order processing, supplier liaison and on-time delivery while maintaining strong customer relationships and accurate

Qualifications

• Proficient in Microsoft Office.
• Excellent written and verbal communication skills.
• Strong customer-service and relationship-building ability.
• Good organisation and time-management skills.
• Ability to work under pressure and meet tight deadlines.
• Strong problem-solving and critical-thinking ability.
• Sound decision-making skills.
• High level of accuracy and attention to detail.
• Ability to coordinate effectively across departments.

Responsibilities

• Receive and process customer orders on the system.
• Monitor orders and communicate progress to customers.
• Liaise with dispatch to ensure orders are delivered timeously.
• Monitor and coordinate outstanding and back-orders.
• Assist the Factory Manager with monitoring production progress.
• Place orders with suppliers.
• Maintain an accurate order register.
• Provide weekly order updates to relevant stakeholders.
• Receive stock from suppliers and complete GRVs.
• Resolve order, stock and delivery queries efficiently.
• Maintain accurate customer, supplier and order records.

Skills

Customer Service

Internal Sales

+8

Job description

Prudent HR Solutions in East London, South Africa, is seeking an organised Internal Sales and Customer Administrator to coordinate customer orders from receipt through to final delivery. The role requires close collaboration with customers, suppliers, dispatch and production to ensure orders are processed accurately and delivered on time.

The successful candidate will support order processing, supplier liaison and on-time delivery while maintaining strong customer relationships and accurate