Internal Sales

Esteem Recruitment; Durban; On-site; ZAR 180,000 - 280,000; Full time

Job summary

A recruitment agency in Durban seeks an Internal Sales Specialist to drive sales growth by managing customer relationships and processing orders. You will act as the key link between customers and the sales team, ensuring smooth order flow and achieving targets. The ideal candidate has a Grade 12 qualification, 2–4 years’ experience in internal sales, and strong communication skills. This role offers an opportunity to excel in a dynamic FMCG environment.

Qualifications

• 2–4 years’ experience in internal sales, preferably in FMCG.
• Excellent communication skills (verbal and written).
• Ability to work under pressure and meet deadlines.
• Excellent communication skills (verbal and written).
• Ability to work under pressure and meet deadlines.

Responsibilities

• Handle inbound and outbound sales calls with clients.
• Process customer orders accurately and timeously.
• Maintain strong relationships with key accounts and distributors.
• Monitor stock levels and liaise with warehouse/dispatch.
• Track sales targets and report on performance.
• Assist in resolving customer queries and complaints promptly.
• Monitor stock levels and liaise with warehouse/dispatch to ensure timely deliveries.
• Track sales targets and report on performance weekly/monthly.
• Support external sales representatives with customer requirements.
• Keep CRM and sales systems updated.

Skills

Customer service skills

Relationship-building skills

Negotiation skills

Computer literacy

Target-driven

Education

Grade 12 (Matric)

Sales/Marketing qualification

Tools

MS Office

CRM/SAP/ERP systems

Job description

Role Purpose

To drive sales growth by managing customer relationships, processing orders, and ensuring excellent service within the FMCG environment. The Internal Sales Specialist will act as the key link between customers, the sales team, and operations, ensuring smooth order flow and achieving sales targets.

Key Responsibilities

• Handle inbound and outbound sales calls with existing and potential clients.
• Process customer orders accurately and timeously.
• Maintain strong relationships with key accounts and distributors.
• Provide product knowledge and advice to customers.
• Prepare and follow up on quotations.
• Assist in resolving customer queries and complaints promptly.
• Monitor stock levels and liaise with warehouse/dispatch to ensure timely deliveries.
• Track sales targets and report on performance weekly/monthly.
• Support external sales representatives with customer requirements.
• Keep CRM and sales systems updated.

Requirements

• Grade 12 (Matric) – essential.
• Sales/Marketing qualification – advantageous.
• 2–4 years’ experience in internal sales, preferably in FMCG.
• Strong customer service and relationship-building skills.
• Computer literacy (MS Office, CRM/SAP/ERP systems).
• Excellent communication skills (verbal and written).
• Ability to work under pressure and meet deadlines.
• Target-driven with strong negotiation skills.