Key Accounts and Internal Sales Manager

iStaff (Pty) Ltd; Gauteng; On-site; ZAR 650,000 - 900,000; Full time

Job summary

iStaff (Pty) Ltd in South Africa seeks an experienced Internal Sales leader to oversee day-to-day operations, develop the Internal Sales team and drive customer order processing from receipt to delivery.

You will coordinate with Buying, Finance, Warehouse and Logistics, manage key accounts, expand listings and explore new export opportunities while ensuring pricing accuracy and strong customer service.

Qualifications

• Experience leading an internal sales team
• Strong coordination with internal departments (Buying, Finance, Warehouse, Logistics)
• Forecasting and demand planning input
• Customer relationship management with national accounts

Responsibilities

• Manage and lead the day-to-day Internal Sales function
• Lead, develop and manage the Internal Sales team
• Oversee the complete customer order process from receipt through to invoicing and delivery
• Ensure accurate and timely processing of customer orders
• Monitor stock availability, shortages, backorders and outstanding orders
• Coordinate customer promotions, promotional calendars and related submissions
• Monitor promotional performance and analyse actual sales against forecasts
• Prepare daily, weekly and monthly sales reports
• Analyse sales performance by customer, product, category and promotion
• Monitor sales against budget, forecast and previous periods
• Prepare and maintain customer sales forecasts and support demand planning
• Identify forecast variances, potential shortages and excess-stock risks
• Develop existing export territories and identify new international opportunities
• Prepare export quotations and commercial proposals
• Coordinate export orders and liaise with Logistics regarding shipment requirements
• Identify new sales and listing opportunities across territories
• Maintain accurate customer pricing, agreements and commercial records
• Ensure pricing, discounts and quotations are accurate and appropriately authorised
• Resolve customer queries, disputes and escalated service issues
• Identify operational and commercial risks and raise them appropriately
• Ensure compliance with company policies, procedures and internal controls
• Drive accountability, accuracy and customer service within the Internal Sales team
• Protect existing business while actively driving key account growth, new listings, distribution and export opportunities

Job description

Duties and Responsibilities:

• Manage and lead the day-to-day Internal Sales function
• Lead, develop and manage the Internal Sales team
• Allocate workloads, establish service standards and monitor team performance
• Oversee the complete customer order process from receipt through to invoicing and delivery
• Ensure accurate and timely processing of customer orders
• Monitor stock availability, shortages, backorders and outstanding orders
• Liaise with Buying, Finance, Warehouse, Logistics and other internal departments to ensure customer requirements are met
• Manage and develop relationships with national and strategic key accounts
• Build strong relationships with retail buyers, category managers and key decision-makers
• Develop account-specific sales and growth plans
• Identify opportunities to increase sales, distribution, product penetration and shelf space
• Coordinate customer range reviews, presentations, proposals and product samples
• Manage new product listings and coordinate listing submissions through to implementation
• Monitor products at risk of delisting and develop corrective actions where required
• Coordinate customer promotions, promotional calendars and related submissions
• Monitor promotional performance and analyse actual sales against forecasts
• Prepare daily, weekly and monthly sales reports
• Analyse sales performance by customer, product, category and promotion
• Monitor sales against budget, forecast and previous periods
• Prepare and maintain customer sales forecasts and support demand planning
• Identify forecast variances, potential shortages and excess-stock risks
• Manage cross-border and export customer relationships
• Develop existing export territories and identify new international opportunities
• Prepare export quotations and commercial proposals
• Coordinate export orders and liaise with Logistics regarding shipment requirements
• Manage agents, brokers and distributors and monitor their performance against targets
• Identify new sales and listing opportunities across territories
• Maintain accurate customer pricing, agreements and commercial records
• Ensure pricing, discounts and quotations are accurate and appropriately authorised
• Resolve customer queries, disputes and escalated service issues
• Coordinate corrective action across relevant departments
• Monitor stock opportunities, including slow-moving, excess and ageing inventory
• Coordinate new store openings, revamps and closures where required
• Maintain accurate customer, order, sales and commercial documentation
• Identify operational and commercial risks and raise them appropriately
• Ensure compliance with company policies, procedures and internal controls
• Provide commercial input into management and sales meetings
• Drive accountability, accuracy and customer service within the Internal Sales team
• Protect existing business while actively driving key account growth, new listings, distribution and export opportunities