Strategic Key Account Manager — Telematics & Fleet Growth

Fidelity Services Group; Wes-Kaap; On-site; ZAR 540,000 - 780,000; Full time

Job summary

Fidelity Services Group is seeking a Key Account Manager in South Africa to ensure strong client relationships and smooth day-to-day operations. You will address tracking portal queries, coordinate repairs and recoveries, and support multiple teams to meet client needs.

The role requires solid Excel and data manipulation skills, excellent communication, and the ability to manage inventories, invoicing, and reporting. A proactive, detail-oriented mindset is essential for success.

Qualifications

• Strong Excel skills with Pivot tables and VLOOKUP for data analysis.
• Excellent verbal and written communication capabilities.
• Great interpersonal skills to interact with internal and external customers.
• Experience with Telematics is advantageous.

Responsibilities

• Ensure client needs and expectations are met by the business.
• Address queries related to tracking portal, repairs, and recoveries; support teams.
• Manage issues with internal and external customers.
• Prepare and present reports to customers and assist internal reporting.
• Maintain and reconcile client database; action anomalies promptly.
• Oversee day-to-day operations: fitments, repairs, de-installations, reinstalls.
• Provide marketing material and training to branches for on-sell of tracking units.
• Train staff on fleet portal, app, and product elements.
• Run health checks to identify units needing repair and act accordingly.
• Ensure staff on client premises are presentable, punctual, and productive.
• Control stock and SIM cards; plan new fitments and update systems accordingly.
• Manage deinstalled units and suspend from billing where needed.
• Assist with timely collections of outstanding invoices.
• Process additional billing as per SLA; assist with stock forecasting and budgeting.
• Follow company policies and procedures; source new business in Reseller & Fitment Centre channels.
• Maintain relationships at all levels; Territory Management and growth analysis.

Skills

Excel

Pivot tables

VLOOKUP

Verbal communication

Interpersonal skills

Telematics knowledge

Tools

Data manipulation

Job description

Fidelity Services Group is seeking a Key Account Manager in South Africa to ensure strong client relationships and smooth day-to-day operations. You will address tracking portal queries, coordinate repairs and recoveries, and support multiple teams to meet client needs.

The role requires solid Excel and data manipulation skills, excellent communication, and the ability to manage inventories, invoicing, and reporting. A proactive, detail-oriented mindset is essential for success.