Key Account Manager SecureDrive

Fidelity Services Group; Wes-Kaap; Sur place; ZAR 540 000 - 780 000; Plein temps

Résumé du poste

Fidelity Services Group is seeking a Key Account Manager in South Africa to ensure strong client relationships and smooth day-to-day operations. You will address tracking portal queries, coordinate repairs and recoveries, and support multiple teams to meet client needs.

The role requires solid Excel and data manipulation skills, excellent communication, and the ability to manage inventories, invoicing, and reporting. A proactive, detail-oriented mindset is essential for success.

Qualifications

• Strong Excel skills with Pivot tables and VLOOKUP for data analysis.
• Excellent verbal and written communication capabilities.
• Great interpersonal skills to interact with internal and external customers.
• Experience with Telematics is advantageous.

Responsabilités

• Ensure client needs and expectations are met by the business.
• Address queries related to tracking portal, repairs, and recoveries; support teams.
• Manage issues with internal and external customers.
• Prepare and present reports to customers and assist internal reporting.
• Maintain and reconcile client database; action anomalies promptly.
• Oversee day-to-day operations: fitments, repairs, de-installations, reinstalls.
• Provide marketing material and training to branches for on-sell of tracking units.
• Train staff on fleet portal, app, and product elements.
• Run health checks to identify units needing repair and act accordingly.
• Ensure staff on client premises are presentable, punctual, and productive.
• Control stock and SIM cards; plan new fitments and update systems accordingly.
• Manage deinstalled units and suspend from billing where needed.
• Assist with timely collections of outstanding invoices.
• Process additional billing as per SLA; assist with stock forecasting and budgeting.
• Follow company policies and procedures; source new business in Reseller & Fitment Centre channels.
• Maintain relationships at all levels; Territory Management and growth analysis.

Connaissances

Excel

Pivot tables

VLOOKUP

Verbal communication

Interpersonal skills

Telematics knowledge

Outils

Data manipulation

Description du poste

Overall purpose of the job:

The main objective of the Key Account Manager is to ensure that the relationship with the client is managed effectively and day-to-day operations run smoothly.

Duties & Responsibilities

• Ensure that client’s needs, and expectations are met by the business.
• Address all queries as relates to the tracking portal, new fitments, repairs, stolen vehicle recoveries and other relevant issues and support the various teams within the division.
• Managing any issues that may arise with both internal and external customers.
• Prepare and present various reports to the customer and assist with internal reporting requirements.
• Ensure that the client database is managed effectively and regularly checked, reconciled and update so that any anomalies are timeously actioned accordingly.
• Ensure that all day-to-day operations run effectively- new fitments, repairs, de-installations, and reinstallations.
• Ensure that all customer branches have the necessary marketing material and training to effectively on-sell the tracking units to end customers and ensure that all operations related to this are managed and documented correctly.
• Ensure that relevant personnel receive adequate training on the use of the fleet portal, app and any other relevant elements of the product.
• Regularly run health checks to identify units that may require repair and action accordingly.
• Ensure that all other FSD staff on the customer’s premises are well-presented, punctual, productive and that their work is of an appropriate standard.
• Ensure that adequate controls are in place over stock and SIM cards as relates to the account.
• Ensure that processes are in place for the effective planning of new fitments as well as the timeous updating of information on the systems to ensure that units installed reflect the correct vehicle details.
• Ensure that processes are in place for removing deinstalled/deactive units from all systems and ensure they have been suspended from billing procedures.
• Assist with timely collections of outstanding invoices.
• Ensure that all additional billing requirements as per SLA agreement are processed and invoiced accordingly.
• Assist with stock forecasting and budgeting.
• Ensure works are executed as per company policies and procedure.
• Source. service and acquire new business in Reseller & Fitment Centre channel business through an ongoing prospecting plan.
• Ensure all relationships are maintained at all levels.
• Territory Management - Understanding the area & constantly analyzing & identify where the growth will come from

Minimum Qualifications And Experience

• Work experience in a similar role preferred- 3 to 5 years' experience.
• Knowledge of Insurance Industry is highly advantageous though not mandatory.
• Very strong computer skills- specifically excel and data manipulation skills (Pivot tables, Vlookups etc)
• Excellent verbal and written communication skills
• Great Interpersonal Skills
• Prior experience in Telematics advantageous

Attributes

• Organised
• Structured
• Very strong data analytics/Excel skills
• Practical
• Time Management
• Planning
• Managing various projects
• Attention to detail
• Problem Solving
• Analytical
• Be comfortable with working in a fast paced and pressurized environment
• Strong Relationship builder at all levels