Key Account Manager SecureDrive

Fidelity Services Group; Cape Town; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Fidelity Services Group in Cape Town seeks a Key Account Manager to ensure the client relationship is managed effectively and day-to-day operations run smoothly. You will coordinate with internal teams to address tracking portal queries, fitments, repairs, and invoicing within the SLA.

Responsibilities include maintaining the client database, preparing reports, training customer branches on the fleet portal and app, and proactively sourcing new business in the Reseller & Fitment Centre channel

Qualifications

• 3 to 5 years in a similar Key Account Manager role.
• Strong Excel and data manipulation skills (Pivot tables, VLOOKUP).
• Excellent verbal and written communication.
• Strong interpersonal skills.
• Experience in Telematics advantageous.

Responsibilities

• Manage client relationships and ensure day-to-day operations run smoothly.
• Address queries related to tracking portal, fitments, repairs, and billing.
• Prepare and present reports to customers and assist with internal reporting.
• Maintain and reconcile client databases; update anomalies.
• Coordinate new fitments, repairs, de-installations, and reinstallations.
• Provide training to customer branches on fleet portal/app.
• Forecast stock and assist with budgeting.
• Source and secure new business in Reseller & Fitment Centre channel.
• Maintain relationships at all levels; territory management.

Skills

Data analytics

Communication skills

Excel proficiency

Telematics knowledge

Stakeholder management

Tools

Excel

Job description

Overall purpose of the job: The main objective of the Key Account Manager is to ensure that the relationship with the client is managed effectively and day-to-day operations run smoothly.

Duties & Responsibilities:

• Ensure that client’s needs, and expectations are met by the business.
• Address all queries as relates to the tracking portal, new fitments, repairs, stolen vehicle recoveries and other relevant issues and support the various teams within the division.
• Managing any issues that may arise with both internal and external customers.
• Prepare and present various reports to the customer and assist with internal reporting requirements.
• Ensure that the client database is managed effectively and regularly checked, reconciled and update so that any anomalies are timeously actioned accordingly.
• Ensure that all day-to-day operations run effectively- new fitments, repairs, de-installations, and reinstallations.
• Ensure that all customer branches have the necessary marketing material and training to effectively on-sell the tracking units to end customers and ensure that all operations related to this are managed and documented correctly.
• Ensure that relevant personnel receive adequate training on the use of the fleet portal, app and any other relevant elements of the product.
• Regularly run health checks to identify units that may require repair and action accordingly.
• Ensure that all other FSD staff on the customer’s premises are well-presented, punctual, productive and that their work is of an appropriate standard.
• Ensure that adequate controls are in place over stock and SIM cards as relates to the account.
• Ensure that processes are in place for the effective planning of new fitments as well as the timeous updating of information on the systems to ensure that units installed reflect the correct vehicle details.
• Ensure that processes are in place for removing deinstalled/deactive units from all systems and ensure they have been suspended from billing procedures.
• Assist with timely collections of outstanding invoices.
• Ensure that all additional billing requirements as per SLA agreement are processed and invoiced accordingly.
• Assist with stock forecasting and budgeting.
• Ensure works are executed as per company policies and procedure.
• Source. service and acquire new business in Reseller & Fitment Centre channel businessthrough an ongoing prospecting plan.
  
• Ensure all relationships are maintained at all levels.
• Territory Management - Understanding the area & constantly analyzing & identify where the growth will come from

Minimum qualifications and experience:

• Work experience in a similar role preferred- 3 to 5 years' experience.
• Knowledge of Insurance Industry is highly advantageous though not mandatory.
• Very strong computer skills- specifically excel and data manipulation skills (Pivot tables, Vlookups etc)
• Excellent verbal and written communication skills
• Great Interpersonal Skills
• Prior experience in Telematics advantageous

Attributes:

• Organised
• Structured
• Very strong data analytics/Excel skills
• Practical
• Time Management
• Planning
• Managing various projects
• Attention to detail
• Problem Solving
• Analytical
• Be comfortable with working in a fast paced and pressurized environment
• Strong Relationship builder at all levels

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.