Key Accounts Manager- KZN

Fidelity Services Group; Durban; Presencial; ZAR 500 000 - 800 000; Tempo integral

Resumo da oferta

Fidelity Services Group seeks a proactive Key Account Manager to manage client relationships and day-to-day operations for the Durban area. You will coordinate fitments, repairs, de-installations and onboarding while supporting multiple teams and ensuring SLA compliance.

Responsibilities include responding to portal queries, maintaining accurate client data, producing reports, and training client staff on fleet portal usage and product elements.

Qualificações

• Very strong computer skills, especially Excel and data manipulation (Pivot tables, VLOOKUP)
• Excellent verbal and written communication skills
• Great interpersonal skills
• Prior experience in Telematics advantageous

Responsabilidades

• Maintain and strengthen the client relationship and day-to-day operations
• Respond to client queries about tracking portal, fitments, repairs, stolen vehicle recoveries and related issues
• Manage issues with internal and external customers and provide timely resolutions
• Prepare and present reports to customers and assist internal reporting
• Ensure client database accuracy and update anomalies promptly
• Coordinate new fitments, repairs, de-installations and re-installations
• Provide marketing material and training guidance to client branches for on-selling tracking units
• Train relevant staff on fleet portal usage and related product elements
• Regularly run health checks on units and coordinate repairs as needed
• Ensure on-site staff appearance, punctuality, productivity and adherence to standards
• Implement controls over stock and SIM cards for the account
• Plan and update systems for new fitments and deactivation in billing systems
• Assist with timely collections of outstanding invoices
• Handle additional billing per SLA and support stock forecasting and budgeting

Conhecimentos

Excel

Data analytics

Communication

Interpersonal skills

Telematics (adv)

Descrição da oferta de emprego

Overall purpose of the job: The main objective of the Key Account Manager is to ensure that the relationship with the client is managed effectively and day-to-day operations run smoothly.

Duties & Responsibilities:

• Ensure that client’s needs, and expectations are met by the business.
• Address all queries as relates to the tracking portal, new fitments, repairs, stolen vehicle recoveries and other relevant issues and support the various teams within the division.
• Managing any issues that may arise with both internal and external customers.
• Prepare and present various reports to the customer and assist with internal reporting requirements.
• Ensure that the client database is managed effectively and regularly checked, reconciled and update so that any anomalies are timeously actioned accordingly.
• Ensure that all day-to-day operations run effectively- new fitments, repairs, de-installations, and reinstallations.
• Ensure that all customer branches have the necessary marketing material and training to effectively on-sell the tracking units to end customers and ensure that all operations related to this are managed and documented correctly.
• Ensure that relevant personnel receive adequate training on the use of the fleet portal, app and any other relevant elements of the product.
• Regularly run health checks to identify units that may require repair and action accordingly.
• Ensure that all other FSD staff on the customer’s premises are well-presented, punctual, productive and that their work is of an appropriate standard.
• Ensure that adequate controls are in place over stock and SIM cards as relates to the account.
• Ensure that processes are in place for the effective planning of new fitments as well as the timeous updating of information on the systems to ensure that units installed reflect the correct vehicle details.
• Ensure that processes are in place for removing deinstalled/deactive units from all systems and ensure they have been suspended from billing procedures.
• Assist with timely collections of outstanding invoices.
• Ensure that all additional billing requirements as per SLA agreement are processed and invoiced accordingly.
• Assist with stock forecasting and budgeting.
• Ensure works are executed as per company policies and procedure.
• Source and acquire new business in B2B and SME through an ongoing prospecting plan

Minimum qualifications and experience:

• Work experience in a similar role preferred
• Very strong computer skills- specifically excel and data manipulation skills (Pivot tables, Vlookups etc)
• Excellent verbal and written communication skills
• Great Interpersonal Skills
• Prior experience in Telematics advantageous

Attributes:

• Organised
• Structured
• Very strong data analytics/Excel skills
• Practical
• Time Management
• Planning
• Managing various projects
• Attention to detail
• Problem Solving
• Analytical
• Be comfortable with working in a fast paced and pressurized environment

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.