Spanish Customer support

Outsource-X South Africa; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Outsource-X South Africa is seeking a Spanish-speaking Customer Support Agent to be the first point of contact for our Spanish-speaking clients. You will work within a multinational team alongside French, Spanish, Dutch, Portuguese, and English agents, ensuring smooth service delivery.

The role requires 1–2 years in customer support, strong Spanish (C1/C2) and English (B2) proficiency, and the ability to thrive in a fast-paced environment. Somerset West location with rotating shifts.

Qualifications

• Minimum 1–2 years of experience in customer support or client-facing roles.
• Experience in a multinational environment preferred.
• Spanish language at Level C1/C2.
• English language at Level B2.

Responsibilities

• Manage incoming client contacts and escalations with compassion and proactivity to prioritize needs and provide solutions.
• Process client-generated and internal service tickets within set delivery times.
• Provide administrative support to verify client details and correct information in the client database.
• Flexibly take on additional tasks as directed by the Team Leader.

Skills

Communication skills

Analytical thinking

Adaptability

Job description

Spanish Written Customer Support Agent

Job Description And Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related customer support inquiries for our Spanish-speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment. You will be joining a fantastic multinational team, working alongside French, Spanish, Dutch, Portuguese, and English Agents.

Job Description And Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related customer support inquiries for our Spanish-speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment. You will be joining a fantastic multinational team, working alongside French, Spanish, Dutch, Portuguese, and English Agents.

Client Spec

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database.

Flexibility to take on additional tasks as directed by Team Leader.

Requirements

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds

Spanish (Level C1/C2)

English (Level B2)

Office location

Somerset West, Western Cape

Working Hours

09:00 - 18:00 Mon - Sun (Shift Rotation)

Contact

[e-mail]