Dutch Customer Support

Outsource X; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Outsource X in Somerset West, Western Cape, is seeking a Dutch Written Customer Support Agent to join our multinational team and support our UK-based SaaS client.

You will handle client inquiries, escalate issues with compassion, and process service requests within agreed timelines, while maintaining accurate client records.

Working hours are 09:00 to 18:00, with shift rotation, and the role is in-office at Somerset West.

Qualifications

• Dutch written proficiency at advanced level (C1/C2).
• English written/oral proficiency at good level (B2).
• 1–2 years in customer support or client-facing roles, preferably multinational.

Responsibilities

• Manage incoming client contacts and escalations with care and proactive assistance.
• Process client-generated and internal service tickets within specified delivery times.
• Provide administrative support to certify client details in the client database.

Skills

Dutch (C1/C2)

English (B2)

Job description

Dutch Written Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related customer support inquiries for our Multilingual -speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside French, Multilingual , Dutch, Multilingual , and English Agents.

Client Spec:

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities:

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.

Flexibility to take on additional tasks as directed by Team Leader.

Requirements:

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

Dutch (Level C1/C2)

English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

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