Dutch Customer Support

Outsource-X Pty; South Africa; On-site; ZAR 201,000 - 312,000; Full time

Job summary

Outsource-X Pty in South Africa is seeking a Dutch written customer support agent to join a multinational team serving UK-based SaaS clients. The role requires Dutch C1/C2 and English B2 proficiency, 1–2 years in customer support, and the ability to work across time zones while delivering compassionate, proactive service.

The team includes French, Dutch, English, and other multilingual agents. You will handle incoming inquiries, process tickets within SLA, and maintain accurate client data, with

Qualifications

• Minimum 1–2 years of experience in customer support or client-facing roles.

Responsibilities

• Manage incoming client contacts and escalations with compassion and proactivity to prioritize needs and provide solutions.
• Process both client-generated and internal service request tickets within specified delivery times.
• Administrative support to certify client details and update information in the client database.
• Flexibility to take on additional tasks as directed by Team Leader.

Skills

Dutch (C1/C2)

English (B2)

Customer service

Job description

Dutch Written Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related customer support inquiries for our Multilingual -speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside French, Multilingual , Dutch, Multilingual , and English Agents.

Client Spec:

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities:

• Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.
• Process both client-generated and internally generated service request tickets within specified delivery times.
• Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.
• Flexibility to take on additional tasks as directed by Team Leader.

Requirements:

• Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

• Dutch (Level C1/C2)
• English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)