French Customer Support

Outsource-X South Africa; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Outsource-X South Africa seeks a French Written Customer Support Agent to support our UK-based SaaS client. You will communicate with French-speaking clients and collaborate with a multinational team including French, German, Dutch, Portuguese, and English Agents.

The role is based in Somerset West, Western Cape, with office-based hours from 09:00 to 18:00 and shift rotations across seven days. Strong French (C1/C2) and English (B2) language skills are essential.

Qualifications

• 1–2 years of experience in customer support or client-facing roles.
• Experience in a multinational environment is preferred.

Responsibilities

• Manage incoming client contacts and escalations with compassion and proactivity.
• Process service request tickets within specified delivery times.
• Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.
• Flexibility to take on additional tasks as directed by Team Leader.

Skills

French (C1/C2)

English (B2)

Job description

French Written Customer Support Agent

As a Customer Service Agent, you will be the first point of contact for supply and demand-related customer support inquiries for our French-speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside French, German, Dutch, Portuguese, and English Agents.

Client Spec

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities

• Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.
• Process both client-generated and internally generated service request tickets within specified delivery times.
• Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.
• Flexibility to take on additional tasks as directed by Team Leader.

Requirements

• Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds

• French (Level C1/C2)
• English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)