Dutch Customer Support

Outsource-X South Africa; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Outsource-X South Africa seeks a Dutch Written Customer Support Agent in Cape Town to join a multilingual team for a UK-based SaaS client. You will handle Dutch and English inquiries with courtesy and accuracy, delivering solutions in a fast-paced environment.

The role requires 1–2 years of customer support experience and fluency in Dutch (C1/C2) and English (B2). This is an office-based position with daytime shifts in Somerset West, Western Cape.

Qualifications

• 1–2 years of experience in customer support or client-facing roles.
• Dutch language at C1/C2 level and English at B2.
• Office-based role in Somerset West, Western Cape.

Responsibilities

• Handle incoming client contacts and escalations with compassion and proactivity.
• Process service tickets within specified delivery times.
• Verify and update client details in the stakeholder’s client database.
• Take on additional tasks as directed by Team Leader.

Skills

Dutch language proficiency

English language proficiency

Customer support

Multinational environment

Job description

Job Description And Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related

Cape Town, Western Cape, South Africa

Dutch Customer Support

Job Description

Dutch Written Customer Support Agent

Job Description And Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related customer support inquiries for our Multilingual -speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside French, Multilingual , Dutch, Multilingual , and English Agents.

Client Spec

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database.

Flexibility to take on additional tasks as directed by Team Leader.

Requirements

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds

Dutch (Level C1/C2)

English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

Required Skills

Flexibility French Customer Support Supply Customer Service English