Dutch SaaS Support Specialist Onsite

Outsource-X Pty; South Africa; On-site; ZAR 201,000 - 312,000; Full time

Job summary

Outsource-X Pty in South Africa is seeking a Dutch written customer support agent to join a multinational team serving UK-based SaaS clients. The role requires Dutch C1/C2 and English B2 proficiency, 1–2 years in customer support, and the ability to work across time zones while delivering compassionate, proactive service.

The team includes French, Dutch, English, and other multilingual agents. You will handle incoming inquiries, process tickets within SLA, and maintain accurate client data, with

Qualifications

• Minimum 1–2 years of experience in customer support or client-facing roles.

Responsibilities

• Manage incoming client contacts and escalations with compassion and proactivity to prioritize needs and provide solutions.
• Process both client-generated and internal service request tickets within specified delivery times.
• Administrative support to certify client details and update information in the client database.
• Flexibility to take on additional tasks as directed by Team Leader.

Skills

Dutch (C1/C2)

English (B2)

Customer service

Job description

Outsource-X Pty in South Africa is seeking a Dutch written customer support agent to join a multinational team serving UK-based SaaS clients. The role requires Dutch C1/C2 and English B2 proficiency, 1–2 years in customer support, and the ability to work across time zones while delivering compassionate, proactive service.

The team includes French, Dutch, English, and other multilingual agents. You will handle incoming inquiries, process tickets within SLA, and maintain accurate client data, with