Italian Customer Support

Outsource-X South Africa; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Outsource-X South Africa is seeking an Italian Written Customer Support Agent to serve Italian-speaking clients from our office in Somerset West, Western Cape. You will join a multinational team and handle inquiries with empathy and efficiency.

Requirements include 1–2 years in customer support or client-facing roles, fluent Italian (C1/C2) and English (B2). Office hours are 09:00–18:00 with shift rotation. This is an in-office position based in Somerset West.

Qualifications

• Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Responsibilities

• Manage incoming client contacts and escalations with compassion and proactivity to prioritize needs and provide unique solutions to problems.
• Process both client-generated and internally generated service request tickets within specified delivery times.
• Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database.
• Flexibility to take on additional tasks as directed by Team Leader.

Skills

Italian

English

Job description

Italian Written Customer Support Agent

As a Customer Service Agent, you will be the first point of contact for supply and demand-related customer support inquiries for our Italian -speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside French, Italian , Dutch, Italian , and English Agents.

Client Spec

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities

• Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.
• Process both client-generated and internally generated service request tickets within specified delivery times.
• Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database.
• Flexibility to take on additional tasks as directed by Team Leader.

Requirements

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds

• Italian (Level C1/C2)
• English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

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