Spanish-Speaking SaaS Support Specialist

Outsource-X South Africa; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Outsource-X South Africa is seeking a Spanish-speaking Customer Support Agent to be the first point of contact for our Spanish-speaking clients. You will work within a multinational team alongside French, Spanish, Dutch, Portuguese, and English agents, ensuring smooth service delivery.

The role requires 1–2 years in customer support, strong Spanish (C1/C2) and English (B2) proficiency, and the ability to thrive in a fast-paced environment. Somerset West location with rotating shifts.

Qualifications

• Minimum 1–2 years of experience in customer support or client-facing roles.
• Experience in a multinational environment preferred.
• Spanish language at Level C1/C2.
• English language at Level B2.

Responsibilities

• Manage incoming client contacts and escalations with compassion and proactivity to prioritize needs and provide solutions.
• Process client-generated and internal service tickets within set delivery times.
• Provide administrative support to verify client details and correct information in the client database.
• Flexibly take on additional tasks as directed by the Team Leader.

Skills

Communication skills

Analytical thinking

Adaptability

Job description

Outsource-X South Africa is seeking a Spanish-speaking Customer Support Agent to be the first point of contact for our Spanish-speaking clients. You will work within a multinational team alongside French, Spanish, Dutch, Portuguese, and English agents, ensuring smooth service delivery.

The role requires 1–2 years in customer support, strong Spanish (C1/C2) and English (B2) proficiency, and the ability to thrive in a fast-paced environment. Somerset West location with rotating shifts.