Spa Manager - Mossel Bay

Placements24; Mossel Bay; On-site; ZAR 420,000 - 620,000; Full time

Benefits offered by this job

Bonuses

Health benefits

Discounts on services and products

Growth opportunities

Relocation assistance

Beautiful location

Job summary

Placements24 is seeking a experienced Spa Manager for a luxurious coastal spa in Mossel Bay, Western Cape. You will oversee daily operations, manage therapists and front desk staff, and drive client satisfaction and profitability.

The role requires strong leadership, deep spa knowledge, and the ability to manage schedules, inventory, and marketing initiatives to attract and retain clients.

Qualifications

• Proven experience in spa management or a senior supervisory role within beauty/wellness.
• Strong leadership, team management, and interpersonal skills.
• Excellent understanding of spa operations, treatments, and product knowledge.
• Demonstrated ability to drive sales and manage financial performance.
• Proficiency in spa management software and MS Office Suite.
• Passion for beauty and wellness and commitment to high service standards.
• Ability to work full-time, including weekends and public holidays, as required in Mossel Bay.

Responsibilities

• Manage daily spa operations, ensuring smooth and efficient service delivery.
• Lead, train, and motivate a team of spa therapists and front desk staff.
• Develop and implement staff schedules, performance management, and ongoing training programs.
• Oversee client relations, ensuring exceptional customer service and handling of complaints.
• Manage spa inventory, including product ordering, stock control, and retail sales targets.
• Develop and execute marketing and promotional strategies to attract and retain clients.
• Ensure all spa areas are impeccably clean, maintained, and meet health and safety standards.
• Monitor financial performance, including budgeting, revenue forecasting, and cost control.
• Stay updated on industry trends and competitor activities.
• Foster a positive and collaborative work environment.

Skills

Leadership

Staff management

Customer service

Sales drive

Communication

Spa industry knowledge

Education

Beauty Therapy degree

Spa Management qualification

Tools

Spa management software

MS Office

Job description

About the Role

Our client, a luxurious coastal spa located in the scenic town of Mossel Bay, Western Cape , is seeking an experienced and dynamic Spa Manager to oversee all aspects of its operations. This key leadership role involves managing a team of therapists, ensuring exceptional client experiences, maintaining high service standards, and driving the profitability of the spa. The ideal candidate will possess a strong background in spa management, excellent leadership qualities, and a passion for the beauty and wellness industry. You will be responsible for staff training, inventory management, marketing initiatives, and ensuring compliance with all health and safety regulations. This is a significant opportunity to make a mark in a premier establishment, contributing to its continued success and reputation for excellence in the Western Cape .

Key Responsibilities

• Manage daily spa operations, ensuring smooth and efficient service delivery.
• Lead, train, and motivate a team of spa therapists and front desk staff.
• Develop and implement staff schedules, performance management, and ongoing training programs.
• Oversee client relations, ensuring exceptional customer service and handling of complaints.
• Manage spa inventory, including product ordering, stock control, and retail sales targets.
• Develop and execute marketing and promotional strategies to attract and retain clients.
• Ensure all spa areas are impeccably clean, maintained, and meet health and safety standards.
• Monitor financial performance, including budgeting, revenue forecasting, and cost control.
• Stay updated on industry trends and competitor activities.
• Foster a positive and collaborative work environment.

Requirements

• Proven experience in spa management or a senior supervisory role within the beauty/wellness industry.
• Strong leadership, team management, and interpersonal skills.
• Excellent understanding of spa operations, treatments, and product knowledge.
• Demonstrated ability to drive sales and manage financial performance.
• Proficiency in relevant spa management software and MS Office Suite.
• A passion for the beauty and wellness industry and a commitment to high service standards.
• Ability to work full-time, including weekends and public holidays, as required in Mossel Bay .
• Excellent communication and customer service skills.
• Relevant qualifications in Beauty Therapy or Spa Management are advantageous.

Benefits

• Competitive annual salary with performance bonuses.
• Comprehensive health benefits package.
• Generous discounts on spa services and products.
• Opportunities for professional growth and development.
• Relocation assistance may be considered for exceptional candidates.
• Work in a beautiful location with a focus on guest well-being in the Western Cape .