Lead Spa Manager - Luxury Wellness Retreat

Placements24; Mossel Bay; Híbrido; ZAR 700.000 - 1.000.000; Tempo integral

Benefícios oferecidos por esta vaga

Accommodation allowance

Performance-based bonuses

Health and wellness benefits

Staff discounts

Professional development

Resumo da vaga

Placements24 seeks an experienced Lead Spa Manager for a premier luxury wellness retreat in Mossel Bay, Western Cape. You will oversee all spa operations, lead a diverse team of therapists and reception staff, and drive exceptional guest experiences.

You will manage budgets, develop innovative treatment menus, and implement marketing initiatives to grow spa bookings while ensuring compliance with health and safety regulations.

Qualificações

• A recognized qualification in Spa Management or Hospitality Management.
• Minimum of 5 years progressive experience in spa management, preferably in luxury settings.
• Proven leadership with ability to manage a diverse team.
• Strong knowledge of spa therapies and wellness modalities.
• Business acumen including budgeting and P&L responsibilities.
• Exceptional customer service and interpersonal skills.
• Proficiency in spa management software and POS systems.
• Organizational and problem-solving abilities.

Responsabilidades

• Oversee daily spa operations: scheduling, staff management, inventory and finances.
• Lead, train and motivate spa therapists, receptionists and support staff.
• Develop policies, procedures and service standards for guest experience.
• Manage spa budget, forecasting, expenses and revenue strategies.
• Create/update treatment menus and packages per market trends.
• Source and manage supplier relationships for products/equipment.
• Ensure health, safety, sanitation and licensing compliance.
• Develop marketing initiatives to drive bookings and brand awareness.
• Handle inquiries, feedback and complaints professionally.
• Monitor industry trends to maintain a competitive edge.

Conhecimentos

Spa management

Leadership

Budgeting

Customer service

Marketing

Staff training

Formação

Qualification in Spa Management

Hospitality Management qualification

Ferramentas

Spa management software

POS systems

Descrição da vaga

About the Role Our client, a prestigious luxury wellness retreat nestled in the scenic surroundings of Mossel Bay, Western Cape , is seeking an experienced and visionary Lead Spa Manager to oversee all operations of their world-class spa facilities. This is a leadership role requiring a dynamic individual with a passion for exceptional service, a deep understanding of spa and wellness therapies, and proven management expertise. You will be responsible for ensuring the highest standards of client care, managing spa staff, optimizing operational efficiency, and developing innovative treatment menus and packages. The ideal candidate possesses strong business acumen, excellent interpersonal skills, and a commitment to creating a tranquil and rejuvenating environment for guests. This position offers a unique opportunity to lead a dedicated team in one of the most beautiful locations in the Western Cape , contributing to the reputation of a premier wellness destination. Join us in delivering unparalleled experiences that promote health, relaxation, and holistic well-being.

Key Responsibilities

• Oversee all daily operations of the spa, including treatment scheduling, staff management, inventory control, and financial performance.
• Lead, train, and motivate a team of spa therapists, receptionists, and support staff to deliver exceptional service.
• Develop and implement spa policies, procedures, and service standards to ensure a seamless guest experience.
• Manage the spa budget, including forecasting, expense control, and revenue generation strategies.
• Create and update treatment menus, service offerings, and promotional packages in line with market trends and client demands.
• Source and manage relationships with suppliers for spa products and equipment.
• Ensure compliance with all health, safety, sanitation, and licensing regulations.
• Develop and execute marketing initiatives to drive spa bookings and increase brand awareness.
• Handle client inquiries, feedback, and complaints with professionalism and efficiency.
• Monitor industry trends and best practices to maintain a competitive edge.

Requirements

• A recognized qualification in Spa Management, Hospitality Management, or a related field.
• Minimum of 5 years of progressive experience in spa management, preferably in a luxury hotel or resort setting.
• Proven leadership skills with the ability to manage, motivate, and develop a diverse team.
• Strong understanding of various spa therapies, treatments, and wellness modalities.
• Excellent business acumen, including financial management, budgeting, and P&L responsibility.
• Exceptional customer service and interpersonal skills, with a passion for guest satisfaction.
• Proficiency in spa management software and POS systems.
• Strong organizational and problem-solving abilities.
• Knowledge of marketing and promotional strategies within the wellness industry.
• Ability to work flexible hours, including weekends and holidays as needed.

Benefits

• Competitive annual salary of R , negotiable based on experience.
• Opportunity to lead operations at a premier luxury wellness retreat in beautiful Mossel Bay .
• Accommodation allowance or subsidized housing options may be available.
• Performance-based bonuses and incentives.
• Comprehensive health and wellness benefits package.
• Staff discounts on spa treatments, accommodation, and dining.
• Professional development and training opportunities.
• Be part of a serene and rejuvenating work environment.