Senior Spa Manager

Placements24; Upington; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Performance bonuses

Profit sharing

Health benefits

Professional development

Job summary

Placements24 is seeking an experienced Senior Spa Manager to lead a premier spa in Upington, Northern Cape. You will oversee all spa operations, drive service excellence, manage budgets, and lead a dedicated wellness team to deliver an outstanding guest experience.

You will develop marketing initiatives, manage vendor relationships, and ensure regulatory compliance while maintaining high standards of quality and profitability.

Qualifications

• Proven leadership experience in spa or hospitality management.
• Strong customer service and guest experience focus.
• Financial planning, budgeting and performance analysis skills.
• Marketing and promotions for spa services.

Responsibilities

• Manage daily spa operations across treatments, reception, and retail.
• Lead, train and motivate therapists, receptionists, and staff.
• Develop and implement marketing strategies to grow revenue.
• Oversee inventory, procurement, and vendor relationships.
• Ensure health, safety and hygiene compliance.
• Manage budget, financial reporting and profitability targets.
• Maintain exceptional guest experiences and address feedback.

Skills

Leadership

Customer service

Budgeting

Marketing

Communication

Team management

Vendor relations

Job description

About the Role

Our client is seeking an experienced and dynamic Senior Spa Manager to lead their premier spa facility in Upington, Northern Cape . This pivotal role requires a leader with a strong understanding of spa operations, exceptional customer service skills, and a passion for creating an unparalleled wellness experience for guests. You will be responsible for overseeing all aspects of the spa, including staff management, service quality, financial performance, and marketing initiatives. This is an exciting opportunity for a seasoned spa professional to take charge and drive success in a beautiful location.

Key Responsibilities

• Manage daily spa operations, ensuring smooth and efficient service delivery across all departments (treatments, reception, retail).
• Lead, train, and motivate a team of spa therapists, receptionists, and support staff to achieve high performance.
• Develop and implement marketing strategies to attract new clients and retain existing ones, driving revenue growth.
• Oversee inventory management, including ordering supplies, products, and managing vendor relationships.
• Ensure compliance with all health, safety, and hygiene regulations within the spa environment.
• Manage the spa's budget, financial reporting, and profitability targets.
• Maintain exceptional standards of customer service, addressing client feedback and resolving issues promptly.

Requirements

• Proven experience in spa management or a similar leadership role within the hospitality or wellness industry.
• Strong understanding of spa treatments, wellness therapies, and retail product management.
• Excellent leadership, team management, and interpersonal skills.
• Proficiency in financial management, budgeting, and performance analysis.
• Strong marketing and sales acumen, with experience in developing promotional campaigns.
• Excellent communication skills and a commitment to delivering outstanding guest experiences.

Benefits

• Competitive salary with performance-based bonuses and profit-sharing opportunities.
• Comprehensive health benefits package.
• Opportunities for professional development and continued education in spa management.
• Generous discounts on spa services and products.
• A beautiful work environment and the chance to lead a dedicated wellness team.