Lead Massage Therapist and Spa Manager

Placements24; Cape Town; Hybrid; ZAR 480,000 - 640,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Spa discounts

Development opportunities

Prestigious spa

Job summary

Placements24 in Cape Town is seeking an experienced Lead Massage Therapist and Spa Manager to oversee daily operations, lead a team of therapists, and ensure exceptional client care. You will shape treatment protocols, manage inventory and budgeting, and drive revenue through outstanding service in a luxury spa setting.

The role requires leadership, multitasking, and a passion for wellness, with the ability to maintain a serene, guest-focused atmosphere for clients and staff.

Qualifications

• Minimum 7 years as a certified Massage Therapist.
• At least 3 years in a supervisory or management role.
• Proficiency in multiple massage modalities and advanced techniques.
• Strong leadership, communication, and client service focus.
• Experience in spa operations management including scheduling and inventory.

Responsibilities

• Lead and mentor a team of massage therapists.
• Perform Swedish, deep tissue, sports massage, and hot stone with precision.
• Develop and implement new spa treatments and wellness programs.
• Manage daily spa operations, scheduling and client flow.
• Maintain inventory of spa supplies and manage ordering.
• Ensure health and safety standards and cleanliness.

Skills

Leadership

Mentoring

Communication

Interpersonal skills

Spa operations

Budgeting

Customer service

Sales awareness

Education

Certified Massage Therapist

Spa management certification

Tools

Spa software

Job description

About the Role

Our client, a renowned luxury spa located in vibrant Cape Town , is seeking an experienced and inspiring Lead Massage Therapist and Spa Manager. This pivotal role requires a blend of exceptional therapeutic skills and strong leadership qualities. You will be responsible for overseeing the spa's daily operations, managing a team of highly skilled therapists, and ensuring the highest standards of client care and relaxation are consistently met. The ideal candidate will possess a deep understanding of various massage modalities, a passion for wellness, and a proven ability to inspire and motivate a team. This is a unique opportunity to shape the spa experience at one of Cape Town 's most prestigious wellness destinations. You will play a key role in developing new treatment protocols, managing inventory, and driving business growth through exceptional service delivery and client engagement. We are looking for a dedicated professional who can maintain a serene and welcoming atmosphere for both clients and staff.

Key Responsibilities

• Lead and mentor a team of massage therapists, fostering a positive and collaborative work environment.
• Perform a variety of massage therapies, including Swedish, deep tissue, sports massage, and hot stone, with precision and expertise.
• Develop and implement new spa treatments and wellness programs in line with industry trends.
• Manage daily spa operations, ensuring smooth scheduling, client flow, and adherence to protocols.
• Maintain inventory of spa supplies, aromatherapy oils, and retail products, and manage ordering.
• Ensure all spa areas are impeccably clean, organized, and meet health and safety standards.
• Handle client inquiries, bookings, and feedback with professionalism and grace.
• Conduct therapist performance reviews and provide ongoing training and development.
• Contribute to marketing efforts and promotions to attract and retain clients.
• Monitor spa financial performance and implement strategies to maximize revenue.

Requirements

• Minimum of 7 years of experience as a certified Massage Therapist.
• At least 3 years of experience in a supervisory or management role within a spa or wellness setting.
• Proficiency in multiple massage modalities and advanced therapeutic techniques.
• Strong leadership, communication, and interpersonal skills.
• A passion for wellness, holistic health, and exceptional client service.
• Experience in spa operations management, including scheduling and inventory control.
• Ability to manage budgets and drive profitability.
• Relevant massage therapy certifications and licenses are mandatory.
• Familiarity with spa software for booking and client management.
• Must be able to work flexible hours, including weekends, based on spa needs in Cape Town .

Benefits

• Competitive base salary plus performance-based bonuses.
• Comprehensive health and wellness benefits package.
• Significant discounts on spa services and retail products.
• Opportunities for professional development and advanced training certifications.
• A beautiful and tranquil work environment.
• Team-building activities and ongoing support.
• Potential for career advancement within a respected spa brand.