Resort & Spa Director

Placements24; Mossel Bay; On-site; ZAR 1,100,000 - 1,800,000; Full time

Benefits offered by this job

Performance incentives

Medical aid

Retirement fund

Professional development

Employee discounts

Job summary

Placements24 is seeking a Resort & Spa Director for an idyllic Mossel Bay resort. You will steer operations across a luxury property and its spa, shaping strategy, guest experience, and profitability. This senior role requires a hands-on leader with a background in luxury hospitality and spa management.

Responsibilities include directing front of house, F&B, spa services, budgeting, and team development, while ensuring compliance and brand standards in a stunning coastal setting.

Qualifications

• 7+ years in luxury hotel/resort management; director-level experience preferred.
• Experience managing spa operations and inventory.
• Proven ability to drive revenue growth and profitability.
• Strong leadership, communication, and interpersonal skills.
• Financial acumen with budgeting, forecasting, and P&L management.
• Hospitality or business degree preferred.
• Willing to reside in/near Mossel Bay; flexible hours including weekends/holidays.
• Proficiency with resort management software.

Responsibilities

• Oversee all resort operations (front office, housekeeping, F&B, grounds, activities).
• Direct luxury spa operations, including scheduling and inventory.
• Develop and implement strategic plans to drive revenue and market share.
• Ensure exceptional guest service consistently.
• Manage budgets and maximize profitability.
• Lead and motivate a high-performing team.
• Maintain brand standards and quality across offerings.
• Develop marketing and promotional strategies for the resort and spa.
• Ensure health, safety, and environmental compliance.
• Build relationships with guests, suppliers, and the local community.

Skills

Luxury hotel management

Spa operations

Leadership

Budgeting & P&L

Strategic planning

Education

Degree in Hospitality Management

Tools

Spa management software

POS systems

Forecasting tools

Job description

About the Role

Our client, an idyllic coastal resort in beautiful Mossel Bay, Western Cape , is seeking an experienced and visionary Resort & Spa Director. This is a senior leadership role responsible for the overall management, strategic direction, and operational excellence of the resort and its luxury spa facilities. You will be instrumental in creating an unparalleled guest experience, driving revenue growth, and ensuring the highest standards of service across all departments. The ideal candidate possesses a strong background in luxury hospitality management, a passion for wellness and guest satisfaction, and a proven ability to lead and inspire a diverse team. This role requires a hands‑on approach and a deep understanding of both resort operations and spa management.

Key Responsibilities

• Oversee all aspects of resort operations, including front office, housekeeping, F&B, grounds, and activities.
• Direct and manage the operations of the luxury spa, including treatment scheduling, therapist management, and product inventory.
• Develop and implement strategic business plans to drive revenue, profitability, and market share.
• Ensure the delivery of exceptional guest service, consistently exceeding expectations.
• Manage departmental budgets, controlling costs and maximizing profitability across all revenue centers.
• Lead, train, and motivate a high-performing team, fostering a culture of excellence and teamwork.
• Maintain the resort's brand standards and ensure a consistently high level of quality in all offerings.
• Develop and implement innovative marketing and promotional strategies for the resort and spa.
• Ensure compliance with all health, safety, and environmental regulations.
• Build and maintain strong relationships with guests, suppliers, and the local community.

Requirements

• A minimum of 7 years of progressive experience in luxury hotel or resort management, with a significant portion in a Director-level role.
• Proven experience in managing spa operations, including treatment protocols, staff management, and inventory.
• Demonstrated success in driving revenue growth and profitability in a resort setting.
• Exceptional leadership, communication, and interpersonal skills.
• Strong financial acumen with expertise in budgeting, forecasting, and P&L management.
• A degree in Hospitality Management, Business Administration, or a related field is preferred.
• Passion for delivering world-class guest experiences and a commitment to excellence.
• Ability to work flexible hours, including weekends and public holidays, as required by the business.
• Must be willing to reside in or near Mossel Bay, Western Cape.
• Proficiency in resort management software and relevant industry tools.

Benefits

• Our client offers an attractive salary package with performance-based incentives and bonuses.
• Comprehensive medical aid, retirement fund, and other benefits are provided.
• Opportunities for professional development, industry conferences, and further training are encouraged and supported.
• Enjoy a dynamic and picturesque work environment, with the chance to lead a team in one of South Africa's most stunning locations.
• Employee discounts on resort services and accommodation are available.
• Be part of an exclusive hospitality brand and elevate the guest experience.