Spa and Wellness Manager

Placements24; Paarl; On-site; ZAR 680,000 - 950,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based incentives

Complimentary spa access

Staff discounts on spa products and 호텔

Job summary

Placements24 in Paarl, Western Cape, is seeking an experienced Spa and Wellness Manager to lead a premier luxury spa. You will shape the strategic direction, oversee daily operations, and drive guest satisfaction while managing a multidisciplinary team.

The role requires a relevant Spa Management or Beauty Therapy qualification, 4+ years in spa leadership, strong financial acumen, and the ability to develop innovative wellness programs.

Qualifications

• A relevant qualification in Spa Management or Beauty Therapy.
• Minimum of 4 years progressive experience in spa management, preferably in a luxury or high-end environment.
• Proven leadership and team management skills.
• In-depth knowledge of a wide range of spa treatments and wellness practices.
• Strong understanding of spa operations, including scheduling, inventory, and financial management.
• Excellent customer service, communication and interpersonal skills.
• Proficiency in spa management software and booking systems.
• Ability to develop and execute marketing strategies.
• Passion for wellness and delivering exceptional guest experiences.
• Must be legally authorized to work in South Africa.

Responsibilities

• Develop and implement the spa's strategic plan, including service offerings, marketing, and financial objectives.
• Manage all daily operations of the spa, ensuring the highest standards of service and guest satisfaction.
• Lead, train, and motivate the spa team, including therapists, receptionists, and estheticians.
• Oversee inventory management, procurement of spa products, and budget control.
• Develop and manage the spa's financial performance, including revenue forecasting and expense management.
• Ensure compliance with all health, safety, and hygiene regulations relevant to spa operations.
• Create and promote spa packages, promotions, and membership programs.
• Maintain strong relationships with spa product suppliers and ensure optimal stock levels.
• Monitor industry trends and introduce innovative treatments and wellness programs.
• Handle guest inquiries, bookings, and feedback, resolving any issues promptly.

Skills

Spa management experience

Leadership

Customer service

Budgeting/financial management

Team development

Marketing strategies

Operational planning

Education

Spa Management qualification

Beauty Therapy

Tools

Spa management software

Job description

About the Role

Our client, an award-winning luxury wine estate with a world-class spa facility in Paarl, Western Cape , is seeking an experienced and visionary Spa and Wellness Manager . This leadership role is responsible for the overall strategic direction, operational excellence, and financial performance of the spa and wellness center. The ideal candidate will possess a deep understanding of spa treatments, wellness therapies, and customer service excellence, coupled with strong business acumen. You will lead a team of therapists and reception staff, drive revenue growth, and ensure an exceptional, rejuvenating experience for all guests. This is an exciting opportunity to manage a premier spa in the picturesque Cape Winelands.

Key Responsibilities

• Develop and implement the spa's strategic plan, including service offerings, marketing, and financial objectives.
• Manage all daily operations of the spa, ensuring the highest standards of service and guest satisfaction.
• Lead, train, and motivate the spa team, including therapists, receptionists, and estheticians.
• Oversee inventory management, procurement of spa products, and budget control.
• Develop and manage the spa's financial performance, including revenue forecasting and expense management.
• Ensure compliance with all health, safety, and hygiene regulations relevant to spa operations.
• Create and promote spa packages, promotions, and membership programs.
• Maintain strong relationships with spa product suppliers and ensure optimal stock levels.
• Monitor industry trends and introduce innovative treatments and wellness programs.
• Handle guest inquiries, bookings, and feedback, resolving any issues promptly.

Requirements

• A relevant qualification in Spa Management, Beauty Therapy, or a related field.
• A minimum of 4 years of progressive experience in spa management, preferably in a luxury or high-end environment.
• Proven leadership and team management skills.
• In-depth knowledge of a wide range of spa treatments, therapies, and wellness practices.
• Strong understanding of spa operations, including scheduling, inventory, and financial management.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency in spa management software and booking systems.
• Ability to develop and execute marketing strategies.
• Passion for wellness and a commitment to delivering exceptional guest experiences.
• Must be legally authorized to work in South Africa .

Benefits

• Competitive salary package.
• Performance-based incentives and commission structures.
• Complimentary access to spa treatments and facilities.
• Generous staff discounts on spa products and hotel services.
• Opportunities for continuous professional development and training.
• A beautiful and tranquil work environment in scenic Paarl .
• Contribution towards medical aid and pension fund.
• Potential for accommodation assistance.