Senior Spa & Wellness Manager

Placements24; Soweto; On-site; ZAR 900,000 - 1,400,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based bonus

Comprehensive benefits package

Professional development opportunities

Leadership role within a premier spa

Job summary

Placements24 is seeking a Senior Spa & Wellness Manager for a luxurious spa in Soweto, Gauteng. You will oversee day-to-day spa operations, manage therapists and support staff, and drive profitability while maintaining exceptional guest experiences.

The ideal candidate has 7+ years in spa management, a hospitality or business background, strong leadership, financial acumen, and a passion for wellness. Flexible hours including weekends required.

Qualifications

• A Bachelor's degree in Hospitality Management or related field is preferred.
• 7+ years in spa and wellness management with leadership experience.
• Strong financial management, budgeting and forecasting skills.
• Excellent guest service and interpersonal communication abilities.
• Proficiency in spa management software and POS systems.
• Ability to work flexible hours, including weekends and public holidays.
• Must be legally authorized to work in South Africa.

Responsibilities

• Oversee day-to-day spa operations, ensuring smooth and efficient service delivery.
• Manage and lead the spa team, including hiring, training, scheduling, and performance management.
• Develop and implement strategic business plans to enhance revenue, control costs, and improve profitability.
• Ensure the highest standards of guest service, treatment quality, and facility maintenance.
• Manage spa inventory, including professional supplies and retail products, and oversee procurement.
• Develop and manage the spa budget, financial reporting, and sales targets.
• Create and market innovative spa packages, promotions, and wellness programs.
• Maintain compliance with all health, safety, and sanitation regulations.
• Build and maintain strong relationships with clients, addressing feedback and ensuring satisfaction.
• Stay current with industry trends and best practices in spa and wellness management.
• Represent the spa positively within the community and to potential clients.
• Conduct regular team meetings to communicate goals, provide updates, and foster collaboration.

Skills

Leadership

Customer service

Interpersonal communication

Budgeting/financial management

Spa operations knowledge

Education

Bachelor's degree in Hospitality Management or related field

Tools

Spa management software

POS systems

Job description

About the Role

Our client, a luxurious and highly-rated spa located in the bustling heart of Soweto, Gauteng , is seeking an experienced and results-oriented Senior Spa & Wellness Manager. This pivotal role is responsible for overseeing all aspects of spa operations, ensuring the delivery of exceptional guest experiences, and driving the overall profitability and success of the facility. The ideal candidate will have a proven track record in spa management, a deep understanding of wellness treatments, excellent leadership qualities, and a passion for creating a serene and rejuvenating atmosphere. You will manage a team of therapists, receptionists, and support staff, fostering a culture of excellence, professionalism, and continuous improvement. This position requires strong financial acumen, operational efficiency, and the ability to develop and implement innovative wellness programs. Join a prestigious establishment committed to providing unparalleled relaxation and therapeutic services to its clientele in Johannesburg .

Key Responsibilities

• Oversee day-to-day spa operations, ensuring smooth and efficient service delivery.
• Manage and lead the spa team, including hiring, training, scheduling, and performance management.
• Develop and implement strategic business plans to enhance revenue, control costs, and improve profitability.
• Ensure the highest standards of guest service, treatment quality, and facility maintenance.
• Manage spa inventory, including professional supplies and retail products, and oversee procurement.
• Develop and manage the spa budget, financial reporting, and sales targets.
• Create and market innovative spa packages, promotions, and wellness programs.
• Maintain compliance with all health, safety, and sanitation regulations.
• Build and maintain strong relationships with clients, addressing feedback and ensuring satisfaction.
• Stay current with industry trends and best practices in spa and wellness management.
• Represent the spa positively within the community and to potential clients.
• Conduct regular team meetings to communicate goals, provide updates, and foster collaboration.

Requirements

• A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Minimum of 7 years of progressive experience in spa and wellness management.
• Proven leadership skills with experience managing a diverse team.
• Strong understanding of spa operations, treatment modalities, and wellness therapies.
• Excellent financial management, budgeting, and forecasting skills.
• Exceptional customer service and interpersonal communication abilities.
• Proficiency in spa management software and POS systems.
• A passion for the wellness industry and a commitment to guest satisfaction.
• Ability to work flexible hours, including weekends and public holidays.
• Must be legally authorized to work in South Africa.

Benefits

• Highly competitive salary package commensurate with experience.
• Performance-based bonus opportunities.
• Comprehensive benefits package.
• Opportunities for professional development and continuing education.
• A leadership role within a premier spa and wellness destination.
• Work in a beautiful and tranquil environment dedicated to well-being.
• Chance to shape the future of a renowned wellness brand in Soweto.