Spa and Wellness Manager

Placements24; Noord-Kaap; Hybrid; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

Commission on retail sales

Performance-based bonuses

Medical aid

Provident fund

Discounted spa treatments

Wellness programs

Hybrid role with on-site oversight

Job summary

Placements24 in Kimberley, South Africa, is seeking an experienced Spa and Wellness Manager to lead a premier wellness retreat and spa, ensuring exceptional client care and service standards. You will manage a team of therapists, develop treatment menus, oversee inventory, and drive revenue growth.

The role combines strategic planning and administrative tasks with on-site operational oversight, requiring strong leadership, a business mindset, and a passion for holistic wellness.

Qualifications

• Minimum of 5 years of experience in spa management or a senior role within the wellness industry.
• Proven experience in managing spa operations, staff, and treatment protocols.
• In-depth knowledge of various spa treatments, therapies, and skincare.
• Strong understanding of retail sales and inventory management.
• Excellent leadership, communication, and interpersonal skills.
• Certification in a recognized spa therapy qualification is essential.
• Experience with spa management software is highly desirable.

Responsibilities

• Oversee all daily operations of the spa and wellness center, ensuring a seamless guest experience.
• Manage, train, and motivate the spa team, including therapists, receptionists, and assistants.
• Develop and implement innovative treatment menus, packages, and wellness programs.
• Manage spa inventory, including professional and retail products, and oversee ordering and stock control.
• Drive retail sales through effective product knowledge and client consultation.
• Ensure adherence to all health, safety, and hygiene protocols within the spa environment.
• Manage the spa budget, control expenses, and strive to achieve revenue targets.
• Handle guest inquiries, bookings, and resolve any complaints or issues promptly and professionally.
• Maintain relationships with product suppliers and explore new treatment and product opportunities.
• Develop and implement marketing initiatives to attract and retain clients.

Skills

Leadership

Communication

Interpersonal skills

Retail knowledge

Inventory management

Spa operations

Budgeting

Education

Spa therapy certification

Tools

Spa management software

Job description

About the Role

Our client, an award-winning wellness retreat and spa located in the scenic surrounds of Kimberley , is seeking a dedicated and experienced Spa and Wellness Manager. This role is responsible for the overall management and operational success of the spa, ensuring the highest standards of client care, treatment quality, and service excellence. The Spa and Wellness Manager will lead a team of therapists and support staff, manage inventory and retail sales, develop treatment menus, and implement strategies to enhance guest well-being and drive revenue. The ideal candidate is passionate about holistic health, possesses strong leadership skills, and has a deep understanding of spa operations and treatments.

Key Responsibilities

• Oversee all daily operations of the spa and wellness center, ensuring a seamless guest experience.
• Manage, train, and motivate the spa team, including therapists, receptionists, and assistants.
• Develop and implement innovative treatment menus, packages, and wellness programs.
• Manage spa inventory, including professional and retail products, and oversee ordering and stock control.
• Drive retail sales through effective product knowledge and client consultation.
• Ensure adherence to all health, safety, and hygiene protocols within the spa environment.
• Manage the spa budget, control expenses, and strive to achieve revenue targets.
• Handle guest inquiries, bookings, and resolve any complaints or issues promptly and professionally.
• Maintain relationships with product suppliers and explore new treatment and product opportunities.
• Develop and implement marketing initiatives to attract and retain clients.

Requirements

• Minimum of 5 years of experience in spa management or a senior role within the wellness industry.
• Proven experience in managing spa operations, staff, and treatment protocols.
• In-depth knowledge of various spa treatments, therapies, and skincare.
• Strong understanding of retail sales and inventory management.
• Excellent leadership, communication, and interpersonal skills.
• Certification in a recognized spa therapy qualification is essential.
• Experience with spa management software is highly desirable.
• Passion for wellness, health, and client care.
• Ability to work flexible hours, including weekends and public holidays, in Kimberley .
• A business-minded approach with the ability to manage budgets and drive profitability.

Benefits

• Our client offers a competitive salary, along with commission on retail sales and performance-based bonuses.
• Full medical aid and a provident fund contribution are provided.
• Employees benefit from discounted spa treatments and products, as well as access to wellness programs.
• This hybrid role allows for strategic planning and administrative tasks to be managed with flexibility, while on-site presence is required for operational oversight.
• Opportunities for continuous professional development in the rapidly evolving wellness industry are available.
• This is a chance to lead a thriving spa in Kimberley .