Spa Manager

Placements24; Mbombela (Nelspruit); On-site; ZAR 450,000 - 900,000; Full time

Benefits offered by this job

Performance-based bonus

Medical aid

Retirement benefits

Accommodation allowance

Staff housing

Professional development

Complimentary spa access

Job summary

Placements24 seeks an experienced Spa Manager for a luxurious boutique hotel in Nelspruit, Mpumalanga. You will lead all spa operations, curate treatments, manage staff, and ensure exceptional guest experiences.

The role requires at least 5 years in spa leadership, a Somatology qualification, strong financial acumen, and a passion for wellness. You will drive revenue, maintain high standards, and foster a serene, premium spa environment for discerning guests.

Qualifications

• Qualified in Somatology or an allied field and at least 5 years in spa leadership.
• Proven experience managing therapists, treatments, and spa operations.
• Strong business acumen in budgeting, marketing, and guest relations.

Responsibilities

• Oversee all daily spa operations, ensuring the highest standards of service and guest experience.
• Manage, train, and inspire a team of therapists and spa attendants.
• Develop and implement spa menus, treatment protocols, and service standards.
• Manage spa inventory, including retail products and professional supplies, ensuring cost-effectiveness and optimal stock levels.
• Develop and execute marketing and promotional strategies to drive spa revenue and attract new clientele.
• Manage spa finances, including budgeting, forecasting, and P&L responsibility.
• Ensure compliance with all health, safety, and hygiene regulations.
• Handle guest inquiries, bookings, and complaints professionally and efficiently.
• Maintain strong relationships with suppliers and conduct regular product knowledge training.
• Contribute to the overall marketing and operational strategy of the hotel.

Skills

Leadership

Communication

Customer service

Sales skills

Marketing skills

Education

Somatology qualification

Tools

Spa management software

POS systems

Job description

About the Role

Our client, a luxurious boutique hotel nestled in the scenic surroundings of Nelspruit, Mpumalanga , is seeking an experienced and passionate Spa Manager to lead its tranquil spa facility. This is a key role responsible for the overall management of spa operations, including service delivery, staff management, inventory control, financial performance, and guest satisfaction. The ideal candidate will possess extensive knowledge of spa treatments, a strong commitment to wellness, and excellent leadership and business management skills. You will be instrumental in curating a serene and rejuvenating guest experience, driving revenue, and maintaining the spa's reputation for excellence. This is a unique opportunity to shape the wellness offering of a prestigious establishment in Mpumalanga .

Key Responsibilities

• Oversee all daily spa operations, ensuring the highest standards of service and guest experience.
• Manage, train, and inspire a team of therapists and spa attendants.
• Develop and implement spa menus, treatment protocols, and service standards.
• Manage spa inventory, including retail products and professional supplies, ensuring cost-effectiveness and optimal stock levels.
• Develop and execute marketing and promotional strategies to drive spa revenue and attract new clientele.
• Manage spa finances, including budgeting, forecasting, and P&L responsibility.
• Ensure compliance with all health, safety, and hygiene regulations.
• Handle guest inquiries, bookings, and complaints professionally and efficiently.
• Maintain strong relationships with suppliers and conduct regular product knowledge training.
• Contribute to the overall marketing and operational strategy of the hotel.

Requirements

• A recognized qualification in Somatology or a related field is essential.
• Minimum of 5 years of experience in spa management or a senior spa supervisory role.
• Proven experience in managing therapists, treatments, and spa operations.
• In-depth knowledge of a wide range of spa therapies, beauty treatments, and wellness practices.
• Strong business acumen, including financial management, marketing, and sales skills.
• Excellent leadership, communication, and customer service skills.
• Proficiency in spa management software and POS systems.
• Ability to work flexible hours, including weekends and public holidays.
• A genuine passion for wellness and creating a relaxing environment.
• Must be legally eligible to work in Nelspruit, Mpumalanga .

Benefits

• An annual salary of ZAR.
• Performance-based bonuses and commissions on retail sales.
• Comprehensive medical aid and retirement benefits.
• Accommodation allowance or subsidized staff housing.
• Opportunities for advanced training and professional development.
• Complimentary use of spa facilities and services.
• A serene and rewarding work environment in beautiful Nelspruit .