Spa Manager - Full-time

Placements24; Mossel Bay; On-site; ZAR 420,000 - 700,000; Full time

Benefits offered by this job

Competitive salary

Bonuses and incentives

Professional development

Beautiful coastal work environment

Complimentary or discounted spa خدمات

Job summary

Placements24 is seeking an experienced Spa Manager to oversee operations at a luxury spa in Mossel Bay, Western Cape. You will lead staff, manage client experience, inventory, and budgets while driving profitability in a tranquil, professional setting.

You will implement service protocols, oversee marketing strategies, ensure regulatory compliance, and maintain excellent guest satisfaction. A spa management qualification and strong leadership are essential.

Qualifications

• Proven experience in spa management or a senior supervisory role within hospitality or wellness.
• Strong leadership and interpersonal skills with a focus on client experience.
• Experience in budgeting, revenue targets, and operational cost control.
• Knowledge of spa treatments, products, and service protocols.
• Proficiency with spa management software and standard office tools.

Responsibilities

• Oversee daily spa operations and ensure adherence to brand standards.
• Lead, train, and motivate spa staff including therapists and receptionists.
• Develop and implement service protocols and quality control measures.
• Manage inventory and purchase controls for spa products and supplies.
• Create and execute marketing strategies to attract and retain clients.
• Address client inquiries and resolve complaints promptly and professionally.
• Monitor spa budget, revenue targets and expenses to ensure profitability.
• Ensure compliance with health, safety, and hygiene regulations.
• Build strong relationships with suppliers and service providers.
• Contribute to strategic growth of the spa business.

Skills

Leadership

Interpersonal skills

Customer service

Problem solving

Financial management

Marketing experience

Spa management software

Office applications

Education

Beauty Therapy or Spa Management qualification

Tools

Spa management software

Job description

About the Role

Our client is looking for an experienced and charismatic Spa Manager to oversee the operations of their luxurious spa located in **Mossel Bay, Western Cape**. This pivotal role requires a blend of exceptional leadership, business acumen, and a deep understanding of the beauty and wellness industry. You will be responsible for managing all aspects of spa operations, including staff supervision, client experience, inventory management, marketing initiatives, and financial performance. The ideal candidate is passionate about delivering world‑class spa services, possesses strong operational and customer service skills, and is adept at creating a tranquil and professional atmosphere. This is a chance to lead a talented team and contribute significantly to the success of a premier wellness destination in a beautiful coastal setting. You will ensure the highest standards of service are met, driving both client satisfaction and profitability.

Key Responsibilities

• Oversee daily spa operations, ensuring seamless service delivery and adherence to brand standards.


• Manage, train, and motivate spa staff, including therapists and receptionists.


• Develop and implement service protocols and quality control measures.


• Manage inventory of spa products and supplies, including ordering and stock control.


• Develop and execute marketing strategies to attract and retain clients.


• Handle client inquiries, feedback, and complaints, ensuring prompt and satisfactory resolution.


• Manage spa budget, revenue targets, and operational expenses.


• Ensure compliance with all health, safety, and hygiene regulations.


• Build and maintain strong relationships with suppliers and service providers.


• Contribute to the overall strategic direction and growth of the spa business.

Requirements

• Proven experience in spa management or a senior supervisory role within the hospitality or wellness industry.


• Strong understanding of spa treatments, products, and operational procedures.


• Excellent leadership, team management, and interpersonal skills.


• Demonstrated business acumen, including financial management and marketing experience.


• Exceptional customer service and problem‑solving abilities.


• Proficiency in spa management software and standard office applications.


• A passion for wellness and commitment to creating a serene client experience.


• Ability to work flexible hours, including weekends and public holidays.


• A qualification in Beauty Therapy, Spa Management, or a related field is advantageous.

Benefits

• Competitive salary commensurate with experience.


• Performance‑based bonuses and incentives.


• Opportunities for professional development and industry training.


• A beautiful work environment in a sought‑after location.


• Complimentary or discounted spa services and products.


• Chance to lead a dedicated and skilled team.

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