Spa Manager & Wellness Program Coordinator

Placements24; Bloemfontein; Hybrid; ZAR 360,000 - 720,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Employee discounts

Professional development

Accommodation assistance may be avail.

Access to resort amenities

Job summary

Placements24 seeks an experienced Spa Manager & Wellness Program Coordinator for its luxurious Bloemfontein resort. This hybrid role combines leadership of daily spa operations with the creative development of wellness programs, overseeing staff, inventory, and budget while promoting innovative experiences for guests at our premier facility.

The ideal candidate has 5+ years in spa management, proven wellness program coordination, strong leadership, and budgeting skills, with a commitment to

Qualifications

• Minimum of 5 years of spa management or senior leadership experience.
• Proven track record in developing wellness programs or retreats.
• Strong spa operations, treatments, and product knowledge.
• Excellent leadership and interpersonal skills.
• Experience with budgeting and financial management.
• Flexible hours; hybrid model; on-site in Bloemfontein.

Responsibilities

• Manage day-to-day spa operations.
• Lead, train, and motivate spa staff.
• Develop and implement wellness programs, workshops, and retreats.
• Oversee client scheduling and bookings.
• Manage inventory and control costs.
• Develop and manage the spa budget.
• Ensure health, safety, and hygiene standards.
• Market spa services to resort guests and locals.
• Maintain supplier relationships.
• Stay updated on industry trends.

Skills

Spa management

Team leadership

Wellness program design

Customer service

Budgeting

Financial management

Regulatory compliance

Interpersonal skills

Job description

About the Role

Our client, a luxurious resort and spa situated in Bloemfontein, Free State, is seeking an experienced and dynamic Spa Manager & Wellness Program Coordinator. This pivotal role combines leadership in daily spa operations with the creative development and implementation of unique wellness programs. You will be responsible for overseeing all aspects of the spa, including staff management, client services, inventory control, and financial performance, while also designing and promoting innovative wellness experiences that align with the resort's brand. This hybrid role requires active presence at the spa for operational oversight and client interaction, with potential for remote work on strategic planning and program development. We are looking for a visionary leader with a passion for wellness, exceptional customer service skills, and a proven ability to manage a team effectively. Your expertise will be crucial in elevating the spa's offerings and ensuring a memorable, rejuvenating experience for all guests visiting our client's premier facility in Bloemfontein.

Key Responsibilities

• Manage all day-to-day operations of the spa, ensuring seamless service delivery.
• Lead, train, and motivate spa staff, including therapists and receptionists.
• Develop and implement innovative wellness programs, workshops, and retreats.
• Oversee client scheduling, treatment bookings, and ensure high levels of customer satisfaction.
• Manage spa inventory, including retail products and treatment supplies, and control costs.
• Develop and manage the spa's budget, aiming to meet or exceed financial targets.
• Ensure compliance with all health, safety, and hygiene standards.
• Market and promote spa services and wellness programs to resort guests and local clientele.
• Maintain relationships with suppliers and service providers.
• Stay updated on industry trends and best practices in spa management and wellness.

Requirements

• Minimum of 5 years of experience in spa management or a senior leadership role within the wellness industry.
• Proven experience in developing and coordinating wellness programs or retreats.
• Strong understanding of spa operations, treatments, and product lines.
• Excellent leadership, team management, and interpersonal skills.
• Demonstrated ability in financial management and budgeting.
• Exceptional customer service and communication skills.
• Knowledge of health, safety, and hygiene regulations.
• Creative thinking and problem-solving abilities.
• Ability to work flexible hours, including weekends, as part of a hybrid model.
• Must be able to work on-site in Bloemfontein.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and industry certifications.
• Access to resort amenities and employee discounts.
• A beautiful and tranquil work environment in Bloemfontein.
• Comprehensive health and wellness benefits package.
• Paid time off and holiday leave.
• Chance to shape and grow a premier spa and wellness offering.
• Supportive management team and collaborative colleagues.
• Accommodation assistance may be available.
• Contribute to a highly-regarded resort experience.